Pamela Coffin

Senior Manager of Learning Programs & Design at Cincinnati Metro
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Contact Information
us****@****om
(386) 825-5501
Location
Cincinnati, Ohio, United States, US

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Experience

    • United States
    • Truck Transportation
    • 100 - 200 Employee
    • Senior Manager of Learning Programs & Design
      • Jun 2023 - Present

      Cincinnati, Ohio, United States

    • Senior Instructional Designer
      • May 2022 - Aug 2023

      Cincinnati, Ohio, United States

    • Italy
    • Luxury Goods & Jewelry
    • 700 & Above Employee
    • Manager L&D / Instructional Designer, North America Training Team
      • May 2017 - Jan 2022

      Mason, Ohio, United States Managed and designed over 200 e-learning courses and training materials for North America retail and global markets, with a focus on associate engagement for sun and optical brands including: LensCrafters, Pearle Vision, Target Optical, Ray-Ban, Sunglass Hut, and Oakley. Training objectives encompassed product knowledge, compliance, insurance, operations, selling models, and customer journey. • Collaborated with local and global subject matter experts to determine the best training… Show more Managed and designed over 200 e-learning courses and training materials for North America retail and global markets, with a focus on associate engagement for sun and optical brands including: LensCrafters, Pearle Vision, Target Optical, Ray-Ban, Sunglass Hut, and Oakley. Training objectives encompassed product knowledge, compliance, insurance, operations, selling models, and customer journey. • Collaborated with local and global subject matter experts to determine the best training solution. • Developed and executed the entire training/e-learning projects from start to finish: beginning with layout design, to creative writing, to design elements including graphics, photo editing, video creation, etc., to the LMS upload including the scorm files, cover images, descriptions, and assignment profiles. • Also implemented monthly communications and assignments of e-learnings for the retail brands. • Strong organizational skills, multitasking skills, flexibility, and attention to detail ensure projects meet tight deadlines in a fast-paced environment, while retaining high quality and accuracy.

    • Senior Graphic Designer
      • Jun 2011 - May 2017

      Mason, OH Senior Graphic Designer specializing in creating quality, brand-right designs, flyers, graphic elements, editorial copy writing and editing, catalog layouts and application design. Key responsibilities included: • The design and management of the Marcom award winning KNOW IT Product Guide - a monthly publication for store associates that detailed the product assortment, special collections, and brand highlights. • Development of a new Adobe DPS Product Knowledge App for the Sunglass Hut… Show more Senior Graphic Designer specializing in creating quality, brand-right designs, flyers, graphic elements, editorial copy writing and editing, catalog layouts and application design. Key responsibilities included: • The design and management of the Marcom award winning KNOW IT Product Guide - a monthly publication for store associates that detailed the product assortment, special collections, and brand highlights. • Development of a new Adobe DPS Product Knowledge App for the Sunglass Hut Store Operations team. In creating this ground breaking tool, I worked closely with an external design agency, the product team, and international Luxottica partners in Milan, Italy, to ensure brand accuracy and precise product communications within our training materials. This application assisted in associate training and enhancing the customer experience through the use of robust interactive layouts, resulting in increased conversion for our stores.

    • Product Designer/Illustrator
      • Mar 2009 - Dec 2014

      Cincinnati, OH Freelancer for a confectionary wholesale company. • Designed innovative products and illustrations for the decorating and packaging of cakes and other bakery items. These designs centered around seasonal, everyday, and custom product for key accounts with focus on their specific needs in regards to current trends and sales strategies.

    • United States
    • Computer Games
    • 1 - 100 Employee
    • Packaging/Graphic Designer
      • Jun 2010 - Apr 2011

      Norwood, OH As part of a small team of talented designers, I generated quality packaging solutions and marketing materials for Nintendo Wii & DS, Xbox, and Playstation games. • This included eye-catching cover art illustrations as well as interior sleeves, disk labels and manual layouts. • Understanding the strict guidelines and templates for Nintendo, Sony and Microsoft was key, as well as coordinating with our printers to make sure production files were accurate for timely print proof approvals… Show more As part of a small team of talented designers, I generated quality packaging solutions and marketing materials for Nintendo Wii & DS, Xbox, and Playstation games. • This included eye-catching cover art illustrations as well as interior sleeves, disk labels and manual layouts. • Understanding the strict guidelines and templates for Nintendo, Sony and Microsoft was key, as well as coordinating with our printers to make sure production files were accurate for timely print proof approvals. • I also contributed to the digital assets required to market our games on PSN and XBOX Live, which became an important role in the industry's lean towards digital distribution. Show less

    • Wholesale
    • 1 - 100 Employee
    • Senior Designer
      • Mar 2004 - Dec 2008

      Milford, OH Sole designer for all key accounts, producing high quality designs in short time frames. A proven asset to the company, I was chosen to stay through every major lay off. My responsibilities included: • Hardline development of outdoor living products including functional and decorative garden decor, tabletop items, statuary, and wall art, as well as seasonal and everyday flag design. Included customizing core product for national accounts. • Trend knowledge and creative interpretation to… Show more Sole designer for all key accounts, producing high quality designs in short time frames. A proven asset to the company, I was chosen to stay through every major lay off. My responsibilities included: • Hardline development of outdoor living products including functional and decorative garden decor, tabletop items, statuary, and wall art, as well as seasonal and everyday flag design. Included customizing core product for national accounts. • Trend knowledge and creative interpretation to meet client’s needs. • Managed multiple simultaneous projects, successfully meeting all timelines and goals. • Implemented projects from initial conceptual design through final design development, final product inspection, and client approval. • Prepared presentation materials, package design, and point of purchase layouts. • Direct communication with vendors and sales force to manage and create successful products. • Vast knowledge of product materials, including resin, metal, glass and wood. • Clients include: Target, WalMart, Kohl's, Michael's, Home Interiors, Gardener’s Supply, Smith and Hawken, Blain’s, Family Christian, Kirklands, Meijer, Universal, CWC and many more. Show less

    • Product Designer
      • Mar 2004 - 2006

Education

  • Cleveland Institute of Art
    Illustration, Drawing, Painting, Photography, Computer Graphics
    1998 - 2003

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