Experience

GTT

• Guyana
• Telecommunications
• 300 - 400 Employee

• Director Customer Services

  • Jan 2000 - Present

  My job entails responsibility for sales and collection of revenue at all the Business Offices. It also includes the development and training of CSRs to provide service in a courteous and professional environment and to resolve complaints in a timely manner. Until August 2015, the Director Customer Services also had responsibility for the Company's Call Center and its Service Center/Fault Reporting Department which are now incorporated into GTT's parent Company's (ATN) International Call Centers.



NATIONAL INSURANCE SCHEME

• 1 - 100 Employee

• Assistant General Manager Operations

  • Jan 1991 - Jul 1995

  My responsibilities included all the Operational areas, viz., all the Local Offices throughout the country where Short Term and Long Term Claims were received and processed as well as the Compliance/Inspectorate Department. My responsibilities included all the Operational areas, viz., all the Local Offices throughout the country where Short Term and Long Term Claims were received and processed as well as the Compliance/Inspectorate Department.