Experience

XS Direct

• Ireland
• Insurance
• 1 - 100 Employee

• Claims Handler

  • Jan 2016 - Present

  Dealing with and negotiating all heads of claim for motor claims in the UK and NI market,including car hire, vehicle damage, personal injury and Policy Holder damage claims.• Liaising with the underwriting department to ensure that indemnity was confirmed for clients andthat any potential policy issues were correctly identified and dealt with accordingly.• Instructing service providers such as engineers, claims investigators and debt recovery solicitorswhere required.• Reviewing medical reports and claims on the MOJ and OIC portals and ensuring that adequateoffers were made to avoid litigation.• Helping to recruit and train new members of staff as the company continued to grow and expand.• Identifying and investigating fraud in claims, both at notification when reviewing the file forallocation, and during the life cycle of claims.



Liberty General Insurance

• India
• Insurance
• 700 & Above Employee

• OUTLAY & RECOVERIES AGENT

  • May 2011 - Jan 2016

  Negotiating with Third Party insurers on a regular basis to chase reimbursement of our outlay fromother companies.• Liaising with solicitors in relation to legal files.• Communicating with other departments in the company such as claims, finance payments, theservice provider team and central reporting in relation to complaints and ad-hoc queries.• Advising the Claims Department of liability and what amount of our outlay we are able to recoup.• Process Cheques and Bank transfers on Coda, a payment system.• Speaking to customers on a regular basis to inform them of how our recovery is processing and howtheir policy will be affected.• Reviewing files that are still with the claims department to suggest Next Planned Actions which willaid our eventual recovery of funds.• In-depth analysis of claims investigation documents to compile documentation and present our caseto third party insurers.



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• CLAIMS TEAM LEADER,

  • Apr 2009 - May 2011

  Managing the efforts and daily performance of five people ensuring consistent achievement of theestablished monthly team goals / KPIs.• Lead by example and took calls during busy periods.• Monitor the quality of calls being taken to ensure company guidelines were adhered to andcustomers were advised of all relevant information with clarity.• Create and maintain a positive working environment to assist with people retention.• Review people performance by co-ordinating and reviewing daily reports and workflow to ensueteam and department goals are met.• Recommend promotions, transfers, and dismissals.• Recommend changes to work flows, policies and procedures, and assist in controlling expenseswithin allocated budget.• In 6 months, I took a team who had been performing poorly due to their percentage of claimsadvancing to legal proceedings and managed to turn them into a top performing team.• Teams won numerous KPI based competitions and incentives• Received commendations from both customers and the teams I managed.• Conducted monthly review meetings with every member or the team and identified areas forperformance improvement though keeping detailed statistics of performance



Quinn Direct Insurance

• Ireland
• Insurance
• 1 - 100 Employee

• FASTTRACK IRELAND CLAIMS HANDLER,

  • Jun 2006 - Apr 2009

  To advance claims to a successful conclusion as efficiently as possible.• Maintenance of accurate records and system updates.• To take ownership of particular claims once assigned.• To escalate items to Team Leader for supervisor’s attention.• To keep Team Leader informed of Fast Track issues such as medical reports, hearing and settlementdates and delegated authority.• Process cheques according to agreed terms.• Ensure reserves are accurate.• Service provider / third party details to be kept updated.• To report on a timely basis to team leader/supervisor regarding status of ongoing work andoutstanding issues.• To deal with any complaints and try to resolve same before escalating to supervisor.



Ryanair

• Check in Agent

  • Oct 2005 - Jun 2006

  Ensure all baggage was the proper weight and, if overweight, ensure it was labelled correctly.• Advise Cabin Crew of how many passengers should be on board.• Advise the baggage department how many bags have been sent down so they could account forsame.• Working overtime in key busy periods such as Christmas.• Dealing with any customer complaints and advising customers of departure times and details Ensure all baggage was the proper weight and, if overweight, ensure it was labelled correctly.• Advise Cabin Crew of how many passengers should be on board.• Advise the baggage department how many bags have been sent down so they could account forsame.• Working overtime in key busy periods such as Christmas.• Dealing with any customer complaints and advising customers of departure times and details



RICHARD DREW & SONS ACCOUNTANTS

• Secretary

  • Jan 2003 - Oct 2005

  First point of contact for all customersAnswering the phone and dealing with queries or passing through to the Accountants.Sending letters to customers and to the Revenue Commissioners.Dealing with the Revenue Commissioners on a daily basis.Payroll – I was promoted to deal with all payroll queries for many of our customers. First point of contact for all customersAnswering the phone and dealing with queries or passing through to the Accountants.Sending letters to customers and to the Revenue Commissioners.Dealing with the Revenue Commissioners on a daily basis.Payroll – I was promoted to deal with all payroll queries for many of our customers.