Experience

Berkshire Hathaway HomeServices Towne Realty

• United States
• Leasing Real Estate
• 100 - 200 Employee

• Licensed Realtor

  • Apr 2018 - Present

  • Currently supplementing income by listing, marketing and selling residential real estate properties throughout the Southside Hampton Roads, VA marketplace. Obtained license from Alpha College of RE and recruited to a prestigious firm thereafter. • Met or surpassed all monthly sales and performance quotas to date (Dec 2019) to include achieving Sales Agent of the Month in March of 2019.

• Licensed Realtor

  • Apr 2018 - Present



GEICO

• United States
• Insurance
• 700 & Above Employee

• RV Motorcycle and PowerSports Underwriter (5/11-Present) Claims Representative (Temp) (8/15-3/16)

  • May 2011 - Present

  • Meritoriously promoted after one year with the organization to a specialized account services and underwriting unit.• Obtained insurance licenses for all 50 U.S. States and daily respond to an average of 75 inbound calls from existing customers and prospects requiring adequate coverage for motorcycles, ATVs, scooters and other power sports and specialized equipment. Rapidly assess client needs and recommend policies to meet state-required coverages.• Provide the full range of policy update services to include vehicle additions and drops, change of location, effective change dates, account/coverage customization, response to inquiries, policy reinstatements, etc.• Delivered consistent production at or above assigned quotas over the past six years. Sustain an excellent customer retention rate through positive customer relations and problem solving.• Awarded personal commendation by the Fraud Investigation Division for personal efforts in recognizing and avoiding excessive fraudulent claims while serving ~7 months as a temporary Claims Representative. Show less

• Teleservices Insurance Agent / Customer Service Representative / Underwriter

  • May 2010 - May 2011

  • Integral member of a large call center team providing teleservices sales and customer account support on behalf of the renowned GEICO insurance organization. Licensed to sell Property & Casualty Insurance in the states of VA, NC, DE, MD and WV, with additional legal coverage in most States not requiring licensure.• Handle an average of 70 inbound phone calls daily from existing clients as well as prospects. Provide full-scope sales and account services utilizing a state-of-the-art computer work station to access records, policies, company offerings, pricing structures and other database information essential to servicing caller needs.• Specific duties include up-sales, re-issuing policies, account changes/additions/deletions, handling billing issues, employing customer retention methods, and generally acting as an agent for GEICO to ensure satisfaction. Show less



Verizon of Virginia

• Richmond, Virginia Area

• Desktop Designer / Publisher / Office Clerical Assistant (1985-2008) / Directory Assistance Operator

  • Dec 1986 - Jan 2008

  Desktop Designer / Publisher / Office Clerical Assistant (2005-2008) • Used a personal computer workstation to produce high-quality yellow directory ads and other print-media collateral. Creatively conceived and utilized diverse typefaces / fonts, margin differentiations, logos, imagery, borders, illustrations and graphs in myriad combinations to develop effective visual advertisements. • Responsible for Nationwide Directory updates, maps, charts, and manipulation of test and images to display information in an attractive and easily readable format. Frequently worked on short timelines and within tight delivery schedules. • Simultaneously fulfilled duties of general secretary involving executive assistance, preparation/distribution of correspondence and summary reports, filing, maintenance of office bulletin boards, easel display sets, and planning/coordination of office social events. Directory Assistance Operator (1987-2005) • Over 18 years previous experience with Verizon, employed in a large call center operation as part of the Directory Assistance Live Source for Nationwide Directory Assistance. Retrieved and provided information on area codes, addresses and telephone numbers for a high volume of inbound callers. Show less



CITY OF SUFFOLK DIVISION OF CHILD SUPPORT & SUPPORT ENFORCEMENT SERVICES

• Suffolk, VA

• Case Management Coordinator

  • 1986 - 1987

  • Retrieved and processed data on refunds owed to Social Services relevant to child support for applicable City patrons. Set up cases for responsible staff. • Calculated and determined amounts of distribution to clients for the welfare of their children. • Retrieved and processed data on refunds owed to Social Services relevant to child support for applicable City patrons. Set up cases for responsible staff. • Calculated and determined amounts of distribution to clients for the welfare of their children.



CITY OF SUFFOLK VIRGINIA POLICE DEPARTMENT

• Suffolk, VA

• Police Dispatcher

  • 1985 - 1986

  • Served as a communications hub and resource for inside and field law enforcement professionals. Retrieved, compiled and channeled information and data pertaining to warrants for arrest, Department of Motor Vehicles and suspect backgrounds for requesting officers and detectives. Utilized VCIN and other proprietary databases. • Served as a communications hub and resource for inside and field law enforcement professionals. Retrieved, compiled and channeled information and data pertaining to warrants for arrest, Department of Motor Vehicles and suspect backgrounds for requesting officers and detectives. Utilized VCIN and other proprietary databases.



Dominion Virginia Power

• Portsmouth, VA / Chesterfield, VA

• Secretary / Drive-In Cashier - Portsmouth, VA (1983-1985) / Chesterfield, VA (1982-1983)

  • 1982 - 1985

  • Fulfilled a wide range of office support duties for two local power company offices. Prepared underground contracting agreements, initialized and maintained files for upcoming projects, served as information resource for in-process projects, answered multi-line telephones, performed cashiering duties for walk-in clients, and negotiated payment arrangement with clients in delinquency. Notified customers on past due bills, and processed disconnect/turn-on requests to field technicians. • Fulfilled a wide range of office support duties for two local power company offices. Prepared underground contracting agreements, initialized and maintained files for upcoming projects, served as information resource for in-process projects, answered multi-line telephones, performed cashiering duties for walk-in clients, and negotiated payment arrangement with clients in delinquency. Notified customers on past due bills, and processed disconnect/turn-on requests to field technicians.