Experience

UN1F1ED² Global Packaging Group

• United States
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2022 - Present



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Staples Anything Buyer

  • Apr 2016 - Nov 2021

  Part of the ever growing, changing, evolving Staples Anything team, until I was laid off in November 2021. Part of the ever growing, changing, evolving Staples Anything team, until I was laid off in November 2021.



Staples Inc

• 100 - 200 Employee

• Order Management Administrator, National Furniture Support Center Business Interiors by Staples

  • Aug 2013 - Apr 2016

  Handle order processing administration and management of orders for designated area. Coordinate and manage order discrepancy resolution with vendors in conjunction with field representatives. Maintain order status information. Provide order status reports. Document all order transactions. Provide customer service support, researching and resolving general order status questions or issues. Run appropriate order management reports to help maintain order status and ensure timely billing of orders. Show less



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Copy and Print Product Support Specialist

  • Mar 2011 - Jul 2013

  Act as the first line of customer support relating to post-sale and pre-sale inquiries for Custom Printed products. I receive calls from Staples Business Delivery (SBD) and various call centers for order that has been placed for a custom print product (either via phone or on-line) in which the customer has a follow up question or requires a return/cancellation or general assistance with their order. I assist customer immediately upon receipt of the phone call, and conducts follow-up outbound calls for resolution. Actively participates in Custom Print and Product Solution Sales (PSS) team meetings. Shares insights learned on the phone with team members as appropriate. I have been asked to help in setting up training documents for new team members in training for this role as well. Show less



Staples,Inc

• NSP support specialist

  • May 2007 - Dec 2010

  Duties Include -Running reports to gather daily numbers to gage the amount of work for the day and distributing work to the team as well as myself. Receiving inbound and outbound calls to customers and account managers. Placing custom stamp orders that are received via fax,email, and through vendor systems, as well as working with account managers to place high touch furniture orders. I work on a daily basis with a multitude of vendors to provide estimated time of arrival for custom orders. I work on a resolving issues with custom orders, and I strive to provide the best customer service possible. Show less



Woodstock Veterinary Clinic

• Veterinary Technician/Receptionist

  • Jul 2003 - May 2007

  Duties Include -Answering the clinic phone, taking messages, arranging appointments, filing, writing up charts, filing prescriptions, and assisting the doctor. Duties Include -Answering the clinic phone, taking messages, arranging appointments, filing, writing up charts, filing prescriptions, and assisting the doctor.