Experience

The Rehancement Group, Inc.

• Business Consulting and Services
• 1 - 100 Employee

• Records Management Analyst Team Lead

  • Apr 2021 - Present



OMNIPLEX World Services Corporation

• United States
• Security and Investigations
• 400 - 500 Employee

• Administrative Specialist in Background Investigations

  • Jul 2019 - Mar 2021



Macedonia Chapel Preschool

• United States
• Individual and Family Services

• Lead Preschool Teacher

  • Sep 2007 - Aug 2019

  i was responsible for planning daily activities which required excellent oral and written communication skills, as well as problem solving skills. This position also required strong leadership abilities and time management skills to prioritize classroom instruction. i was responsible for planning daily activities which required excellent oral and written communication skills, as well as problem solving skills. This position also required strong leadership abilities and time management skills to prioritize classroom instruction.



Lowers Risk Group

• United States
• Security and Investigations
• 1 - 100 Employee

• Criminal Research Analyst

  • Sep 2018 - Mar 2019

  Conducted research using specific criminal information websites to determine if subjects had either a clear record or had criminal information to provide to the client. Entered the results into the Wholesale Screening Solutions System either as cleared (No information found) or the information found in the criminal record as specified per the client's instructions. Conducted research using specific criminal information websites to determine if subjects had either a clear record or had criminal information to provide to the client. Entered the results into the Wholesale Screening Solutions System either as cleared (No information found) or the information found in the criminal record as specified per the client's instructions.



Long & Foster Companies

• United States
• Real Estate
• 700 & Above Employee

• Senior Customer Service Representative

  • Apr 1994 - Jul 2003

  List Maintenance Specialist – Telecommuting PositionResponsible for assuring the quality, accuracy and timeliness of the creation of mailing lists for use in the addressing services provided by the Direct Mail Center. This included reviewing, creating, extracting and certifying each mailing list that were presented to the Coordinator so that the mailing services could commence. Senior Customer Service AssociateResponsible for coordinating the direct mail marketing for 75 sales offices within a geographic territory by assuring the quality and timeliness of the processing and mailing of direct mail for real estate agents within the territory of Virginia, West Virginia and Montgomery County in Maryland. Promoted awareness and usage for the Direct Mail Center by traveling to regional sales offices and conducting office presentations. Responsibilities also included reviewing all services and postage were billed accurately and on time. *Received numerous written and verbal commendations from customers as well as numerous service awards from the President and CEO of the company.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Senior Customer Service Representative

  • Oct 1991 - Oct 1993

  Accurately reviewed and analyzed residential and business customer’s accounts to resolve service and billing issues. This included negotiating settlements with delinquent customers to ensure revenues to the Company, soliciting sales leads from customers for new accounts, and maintaining current account information. Also researched potential problems with products to ensure optimal customer satisfaction with service.*Received “Perfect Attendance Award” during term of employment, Regional Director’s “Call of the Month” award, obtained a record 56 sales leads in one day, and received numerous written and verbal commendations from customers.