Pam Svastisalee

Market Account Specialist at Ecova
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Contact Information
us****@****om
(386) 825-5501
Location
Spokane-Coeur d'Alene Area
Languages
  • English -
Skills

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Bio

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Credentials

  • Customer Service and Communication
    -

Experience

  • Ecova
    • United States
    • Information Technology & Services
    • 200 - 300 Employee
    • Market Account Specialist
      • Jan 2010 - Present

      • Activate electric, gas, water and sewer accounts.• Terminate electric, gas, water and sewer accounts.• Establish and balance general ledger.• Daily processing of utility bills for corporate accounts (automotive, entertainment, pharmaceutical).• Research and resolve billing issues and approve invoices for payment.• Troubleshoot unknown, inactive and summary accounts for account resolution.• Identify and investigate billing discrepancies and implement saving opportunities.• Participated in three rapid process improvement (Kaizen) events to streamline workflows.• Negotiate billing settlements, as appropriate. Show less

    • Billing Specialist
      • Apr 2005 - Jan 2010

      • Problem solve and negotiate late notices and possible interruptions of service.• Organize and prioritize workload to ensure proper follow-up is completed.• Develop and maintain close working relationships with appropriate utility client service representatives and national account managers.• Complete and document all correspondence to clients in a timely manner.

  • Bank of America
    • United States
    • Banking
    • 700 & Above Employee
    • Technical Associate/Customer Service
      • May 1998 - Apr 2005

      • Provide support to merchants with terminal problems or related merchant issues. • Provide procedural assistance related to credit card equipment. • Responsible for 60-180 merchant call center general accounts, inquires and supply orders. • Contact merchants to schedule download and training appointments, perform partial downloads, update merchant information or add additional services. • Provide support to merchants with terminal problems or related merchant issues. • Provide procedural assistance related to credit card equipment. • Responsible for 60-180 merchant call center general accounts, inquires and supply orders. • Contact merchants to schedule download and training appointments, perform partial downloads, update merchant information or add additional services.

Education

  • • Training Education Coordinating Call Center
    1997 - 1998
  • Spokane Community College
    1995 - 1996

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