Office Manager

• Dec 2020 - Present

AR

• Jul 2022 - May 2023

Customer Service/Shipping Manager

• Jun 2002 - Oct 2020

• Provided information about our equipment, products and services. • Ability to handle sensitive and complex situations to deescalate issues quickly. • Daily use of Microsoft Excel, Word, Outlook and the internet. • Organized files, developed spreadsheets and scanned documents. • Provided support for sales team in managing operation of work flow. • Evaluated accounts to determine accuracy and resolved any issues to complete satisfaction. • Contacted providers to discuss status… Show more • Provided information about our equipment, products and services. • Ability to handle sensitive and complex situations to deescalate issues quickly. • Daily use of Microsoft Excel, Word, Outlook and the internet. • Organized files, developed spreadsheets and scanned documents. • Provided support for sales team in managing operation of work flow. • Evaluated accounts to determine accuracy and resolved any issues to complete satisfaction. • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. • Quoted and negotiated rates for domestic and international shipments. • Generated packing slips, prepared packages, set up couriers, shipped using UPS and FedEx software and batching when needed on multiple shipments. Provided tracking in spreadsheets to customer. • I worked directly with LTL and full truck load companies, prepared BOL's for freight lines and commercial invoices for international shipments. • Outlined and directed printing projects with teams of up to 20 employees. • Organized warehouse and kept control of inventory preparing and maintaining spreadsheets Show less • Provided information about our equipment, products and services. • Ability to handle sensitive and complex situations to deescalate issues quickly. • Daily use of Microsoft Excel, Word, Outlook and the internet. • Organized files, developed spreadsheets and scanned documents. • Provided support for sales team in managing operation of work flow. • Evaluated accounts to determine accuracy and resolved any issues to complete satisfaction. • Contacted providers to discuss status… Show more • Provided information about our equipment, products and services. • Ability to handle sensitive and complex situations to deescalate issues quickly. • Daily use of Microsoft Excel, Word, Outlook and the internet. • Organized files, developed spreadsheets and scanned documents. • Provided support for sales team in managing operation of work flow. • Evaluated accounts to determine accuracy and resolved any issues to complete satisfaction. • Contacted providers to discuss status of rebilling and reimbursement process to ensure account resolution. • Quoted and negotiated rates for domestic and international shipments. • Generated packing slips, prepared packages, set up couriers, shipped using UPS and FedEx software and batching when needed on multiple shipments. Provided tracking in spreadsheets to customer. • I worked directly with LTL and full truck load companies, prepared BOL's for freight lines and commercial invoices for international shipments. • Outlined and directed printing projects with teams of up to 20 employees. • Organized warehouse and kept control of inventory preparing and maintaining spreadsheets Show less

Case Manager

• Dec 1999 - Mar 2002

I assisted a vocational expert and worked with the claimants to help them fight their case for disability. I read through all the medical records to make a case for them while assisting in conducting tests. I then put all the information in my report. The vocational expert would take this report with him to court to fight for the claimant. I assisted a vocational expert and worked with the claimants to help them fight their case for disability. I read through all the medical records to make a case for them while assisting in conducting tests. I then put all the information in my report. The vocational expert would take this report with him to court to fight for the claimant.

Office Manager

• May 1994 - Dec 1999

A/R, A/P, running invoices, customer care, data entry, keeping up with inventory and supervising a small group of employees A/R, A/P, running invoices, customer care, data entry, keeping up with inventory and supervising a small group of employees