Online Instructor

• Jun 2020 - Present

Program Supervisor

• Nov 2019 - Present

Quality Coordinator

• Jul 2017 - Nov 2019

Quality and Compliance Specialist

• Aug 2016 - Jul 2017

Provider Services Representative

• Jan 2016 - Aug 2016

Quality Improvement Specialist/Consultant

• Mar 2013 - May 2014

• Engaged child care programs/providers in participation in national Rating System (QRIS) • Generated a 41% participation rate of operational programs in designated counties in one year • Supported programs/providers through the process of their rating • Performed Self-Assessment and Program Quality Assessment (PQA) results communication • Motivated and supported programs/providers through their Quality Improvement Plan (QIP) • Provided consultation to programs/providers on business practices, curriculum, screening/assessment tools, age appropriate best practice, community resources, transitions, and PQA • Developed and delivered workforce development for programs/providers/families • Executed Great Start to Quality Orientations for unlicensed subsidized providers • Mentored new or potential child care providers interested in entering the business • Disseminated public awareness of QRIS and referred inquiring families to greatstartconnect.org • Connected programs/providers/families to professional development training, T.E.A.C.H grant opportunities, and the Resource Center Lending Library • Collaborated with all Great Start initiatives and other community agencies to promote QRIS and engaged providers/programs/families • Strong working knowledge of Worklife and STARS platforms for recording and tracking progress • Worked remotely, professionally, with confidentiality and flexibility Show less

Field Monitor

• Oct 2008 - May 2014

• Advocate for promoting and establishing healthy eating habits to last a lifetime • Provided high quality customer service while fulfilling my professional responsibility to monitor and educate • Educated providers in understanding the role of nutrition in children’s total physical, cognitive, and social needs • Conducted announced and unannounced home reviews and meal observations • Identified compliance issues • Spearheaded open forums to promote participation in the CACFP • Attended in-service training on health and nutrition in Lansing 3 times per fiscal year • Worked remotely, professionally, with confidentiality and flexibility Show less

Proprietor, Child Care Provider

• Jan 2002 - Mar 2013

• Provided a safe, nurturing, sanitary, and educational environment for infants and children ages 6 weeks – 5 years • Successfully developed and marketed self-employed child care business • Implemented age appropriate curriculum and assessments • Conducted conferences and executed quarterly progress reports • Provided enrolled families with community resources • Fulfilled responsibility for budget, purchasing, scheduling, recordkeeping, tax preparation, recruitment, interviewing, retention, and termination of services when deemed necessary • Strove to provide safe, quality child care as well as superior service and excellent communication Show less

Merchandiser

• Nov 1993 - Oct 2001

• Managed staff of 13 – 18 sales associates • Generated $6.4 million of $11.8 store wide annual sales of assigned departments • Purchased merchandise for departments of responsibility • Tracked profit, loss, and gross margin figures • Checked in and expedited high dollar merchandise • Involved in store internal and external shrinkage program • Fulfilled responsibility of recruiting staff, interviewing, hiring, scheduling, training, yearly performance evaluations, daily sales rally meetings, employment retention and termination • Coordinated and promoted sales events • Established and maintained personal client file of 1100 customers • Selected as a District Entity Team Leader • Conducted annual wage surveys • Preformed all opening and closing procedures • Strove to provide superior, quality customer service Show less