Co-Pastor with my husband

• Sep 1992 - Present

I serve along side my husband as Lead Pastors of a non-denominational church, offering community pastoral care. Guidance, encouragement, mentorship, counseling and support to help those seeking life change from addictions and bondage - offering hope to the discouraged, and upholding the strong with positive affirmation on a weekly basis.I am a Credentialed Licensed Minister with the Fellowship of Christian Assemblies.

Client Care Manager

• Jan 2016 - Feb 2017

HR Manager - Recruitment and Retention Coordinator

• Oct 2012 - Apr 2014

Human Resources Manager ~ Recruitment and Retention ~ Caregiver Support• Developing and posting enticing relevant ads to reflect current positions available• Pre-screen, interview, hire, and facilitate professional training sessions weekly for all newly hired Caregivers • Completed reference checks and process Criminal Checks for clearance.• Provide support and encouragement to all caregivers on staff • Provide personal counsel and encouragement to caregivers (112+) having difficulty dealing with stress, marital or family conflict, client care issues, family balance, and those dealing with emotional distress coping with palliative/end of life care. • Communications specialist - Generate corporate communicative letters, policies and procedures documents, and personal cards to families (encouragement - thinking of you, palliative care support, sympathy, etc).• Assist with trade shows and community events • Serve as Caregiver Support Director- attend and support monthly meetings as member of the Alberta Caregiver Association.• Responsible for planning, coordinating, and decorating venues for corporate events

Personal Asistant to the General Manager

• Sep 2006 - Sep 2008

Personal Assistant to the General Manager, Dave MarcynukClient Relations/Sales Support• Collaborate with GM as to resolving relational conflicts between Sales Associates and Corporate Clients. Often times it required making personal face-to-face visits to meet with corporate management to resolve frustrations and offer reassurance of care, attention to timelines in print requirements and re-build relationships to regain confidence. Following meetings like this, I would work closely with the Sales Rep in order tracking and email communication updates to assure the customer is pleased with our performance.• Take on internal projects as directed by the GM, compose emails on his behalf, and assist him as his right hand to enhance customer service and company morale.• Sales support, trouble-shooting, tracking job progress - being “feet on the ground” when Sales Reps are fielding calls. Proficient in processing order documents, and have facilitated a liaison position between Sales Rep and Client whenever required. • Possess an unwavering commitment to customer service with the ability to build productive relationships, resolve complex issues, and win customer loyalty.• Creative problem solving, and use tact and diplomacy to find common ground toachieve win-win outcomes. Work well independently, but am very much a team player.• Act as a gatekeeper on behalf of the Company – Resolving client issues in a professional and courteous manner, always upholding and relaying the good name and confidence of the management, sales team, and the Company I represent.

Personal Assistant to the General Manager

• Jan 2003 - Sep 2006

SAME AS ABOVE - These companies merged to become one entityI continued my position in a new environment - still serving as Personal Assistant to the General Manager - Dave Marcynuk.