Pam Giles

Administrative Services, Staffing/ Traveler Coordinator at Summit Healthcare Regional Medical Center
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Contact Information
us****@****om
(386) 825-5501
Location
Show Low, Arizona, United States, US

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Credentials

  • Basic Life Support for Healthcare Providers (BLS)
    American Heart Association
    Jul, 2023
    - Nov, 2024

Experience

  • Summit Healthcare Regional Medical Center
    • United States
    • Hospitals and Health Care
    • 300 - 400 Employee
    • Administrative Services, Staffing/ Traveler Coordinator
      • Oct 2019 - Present

      - Manage travel contracts across the organization, collaborating with hiring managers and directors to ensure candidates meet licensure and certification requirements.- Monitor timecards and invoicing for accuracy, especially during a significant increase in program volume due to the Covid-19 pandemic.- Fill staffing gaps due to call-offs and maintain the facility mass messaging system.

    • Utilization Management Assistant
      • May 2015 - Oct 2019

      Developed and implemented a program to monitor insurance notifications, obtain authorizations, and resolve denials.- Collaborated with UR nurse regarding patient statuses and engaged with insurance representatives for clinical reviews.- Achieved significant cost savings by capturing over $7 million in billable charges through authorization approvals.

    • -Pain Clinic Associates & Neurology, Office Manager
      • May 2015 - May 2016

      - Managed the Pain Clinic, expanded services, and increased productivity fivefold in one year.- Ensured compliance with quality measures, such as meaningful use, PQRS, and CGCAHPS.- Enhanced office security and conducted mandatory in-services on various subjects.- Played a pivotal role in serving the community and enhancing leadership skills.

  • Haven Health Group
    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Health Information Manager
      • Jul 2010 - May 2015

      -Oversaw daily operations of the Medical Record Department, including staff management, policy implementation, and chart audits. - Maintained Medicare certifications and ensured accurate ICD-9 coding. - Managed Volunteer Services and contributed to the Activities Program. -Oversaw daily operations of the Medical Record Department, including staff management, policy implementation, and chart audits. - Maintained Medicare certifications and ensured accurate ICD-9 coding. - Managed Volunteer Services and contributed to the Activities Program.

  • Desert Pain Institute
    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Supervisor of Medical Records
      • Nov 2007 - Jul 2010

      Supervised the Medical Record staff and oversaw the transition from paper to electronic records. - Facilitated release of information and contributed to practice revenue through accurate record management. - Assisted with front desk operations, including patient check-in and scheduling. Supervised the Medical Record staff and oversaw the transition from paper to electronic records. - Facilitated release of information and contributed to practice revenue through accurate record management. - Assisted with front desk operations, including patient check-in and scheduling.

  • Arizona Spine and Joint Hospital
    • United States
    • Director of Medical Records
      • Aug 2004 - Nov 2007

      - Managed daily Medical Record Department functions, including staff management, policy implementation, and chart audits. - Oversaw Activities and Volunteer Services. - Managed daily Medical Record Department functions, including staff management, policy implementation, and chart audits. - Oversaw Activities and Volunteer Services.

  • Cool Body Sculpting Center
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Medical Records Technician
      • Jul 2000 - Jul 2004

      Prepared charts for patient visits, managed patient documents, and maintained before and-after photos. - Handled authorizations for marketing and scheduling. Prepared charts for patient visits, managed patient documents, and maintained before and-after photos. - Handled authorizations for marketing and scheduling.

  • Scottsdale Healthcare Shea
    • United States
    • Medical Records Technician
      • Jun 1995 - Dec 2000

      - Processed incomplete physician records, managed release of information, and analyzed medical records. - Processed incomplete physician records, managed release of information, and analyzed medical records.

  • Humana Hospital (Paradise Valley Hospital)
    • United States
    • Medical Records Clerk, Birth Recorder
      • Jan 1990 - Jun 1995

      - Collected, assembled, and filed patient charts. - Managed birth certificates and maintained records. - Collected, assembled, and filed patient charts. - Managed birth certificates and maintained records.

Education

  • Paradise Valley Community College
  • Northland Pioneer College

Community

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