Quality Manager

• Mar 2020 - Present

Operations Manager, Heat Treat Division, Kersey Plant

• 2012 - Mar 2020

• Supervised employees, delegated tasks, scheduled manpower, and monitored performance, ensuring productivity. • Revamped an underperforming facility to prevent monetary and customer loss by implementing improvements, thus successfully tripling sales and client base. • Trained new staff members on best practices, operational protocol, and tactics to maximize performance. • Ensured headcount levels met operational demands by monitoring staffing initiatives, recruiting, interviewing and… Show more • Supervised employees, delegated tasks, scheduled manpower, and monitored performance, ensuring productivity. • Revamped an underperforming facility to prevent monetary and customer loss by implementing improvements, thus successfully tripling sales and client base. • Trained new staff members on best practices, operational protocol, and tactics to maximize performance. • Ensured headcount levels met operational demands by monitoring staffing initiatives, recruiting, interviewing and retaining top talent, terminating under-performers, and coordinating/scheduling manpower to drive workflow. • Minimized financial discrepancies by ensuring on-target budgetary compliance with focus on zero profit erosion. • Partnered with leadership team to devise strategies for meeting operational and budgetary goals. • Aided the executive team by sharing insights and operational statistics to measure KPIs for continuous improvement. • Mentored and motivated staff, and led operations to ensure attainment of optimal performance standards. • Set operational expectations and held team accountable for meeting expectations to increase productivity. • Formulated and implemented departmental and organizational policies and procedures to maximize output. • Mitigated operational risks by monitoring and enforcing staff adherence to rules, regulations, and procedures. • Spearheaded multiple concurrent projects throughout the entire life cycle, including scoping, requirements gathering, client relations, leadership, conflict resolution, budgeting and updates to ensure on-time, within-budget completion. • Managed effectively with pragmatism through tough demanding client circumstances and with limited resources. • Cultivated a collaborative, cohesive and productive team and workplace culture to deliver superior results. • Monitored quality assurance to ensure optimal deliverables, workflow efficiency, productivity and long-term profitability.

Administrative Staff, Heat Treat Division, Kersey Plant

• 2007 - 2012

• Provided effective customer service, while managing shipping/receiving activities, data entry and divisional support. • Collaborated with stakeholders to communicate project cost/schedule management, status reporting, program governance and cross-functional solutions coordination to advance shared organizational goals.

Co-Owner

• 1998 - 2005