Experience

Paragon Care Group Australia Pty Ltd

• Australia
• Hospitals and Health Care
• 100 - 200 Employee

• Collections Officer

  • Jul 2021 - Present



H&R Block Australia

• Australia
• Accounting
• 200 - 300 Employee

• Tax Consultant

  • Jun 2021 - Nov 2021



City West Water

• Australia
• Utilities
• 100 - 200 Employee

• Credit Control Officer

  • Dec 2020 - Jun 2021

  Debt Management • Collection of overdue accounts for residential & non- residential • Arrange debt recovery actions to support credit team requirements and processes. • Negotiate and maximise customer payments to enable customers to pay off their current and future debt in line with their capacity to pay. Customer Service • Manage customer enquiries with empathy, resilience and negotiate a resolution by working within Credit team processes. • Answer customer requests in a timely manner (received via telephone or electronically), ensuring overall customer satisfaction. • Provide relevant support services to customers and identify their needs based on each interaction. • Minimise EWOV escalations by working with the customer to find a reasonable and completed resolution. • Communicate with influence while maintaining a professional manner with key stakeholders internally and externally. Show less



Menarock LIFE Aged Care

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Administrator (HR & Finance)

  • Sep 2019 - Dec 2020

  • Manage all visits to the site and enquiries from the public in a professional, clear, prompt and friendly manner and maintain a professionally presented environment • Manage use of couriers and their accounts • Manage inbound and outbound mail • Manage purchase of stationary and related accounts • Pay petty cash claims, reconciliation and produce purchase summary report for approval • Issue of office access cards, keys and staff ID badges • Liaise with clinical staff and facilities manager with tasks as requested • Manage meeting setup (catering, minute taking if required) • Act as a pack up for overflow of enquiry phone calls when required • Assist with payroll tasks as required • Manage HR admin including screening candidate profiles, schedule interviews, verifying documents, reference checks, background security checks, rostering, generate employee contracts etc • Manage finance admin including approving timesheets, sorting out pay queries, manage account receivable & payable Show less



Melbourne Institute of Technology

• Australia
• Higher Education
• 100 - 200 Employee

• Sessional Lecturer

  • Sep 2017 - Aug 2020

  Teach Business and Economics Course Units at University LevelSupervise Assessments Tasks, Presentations to ensure students are participating & engaging in the discussionsMark the submitted Tasks and Assignments as per university's marking criteria Assist and guide students all throughout semester with their academic requirements Organize the consultation meetings, one on one with students based on their academic performance

• Academic Administration Officer

  • Jul 2017 - Jun 2018

  Experience with enrolment services. Such as online enrolment, creating timetable, check timetable clash, addressed students to course coordinators with study plan, provisional credit transfer or have applied additional credits etc. Assist student support services including registration, enrolment help desk services, administrative and clerical work in the area of Student Services.Maintaining student confidential Records under privacy act. Recording general student details on Student management database. Student services help desk (Main Reception): Efficiently handled varies student enquires on call and in emails by directing these to the right staff members. Most of the enquiries include academics, admissions, marketing, sales, enrolments, agents, career advice, finance etc.)Provide assistance to different department including counselling, admission, academic, marketing, enrolment, student engagement teams. Show less



Probe CX

• Australia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Collections Officer (ATO Debt Collection & Lodgement Government Campaign) )

  • Feb 2019 - Oct 2019

  Working on behalf of Australian Taxation Office: Debt Collection Tax Lodgement (Individual Tax Returns & BAS Tax Lodgements). Working on behalf of Australian Taxation Office: Debt Collection Tax Lodgement (Individual Tax Returns & BAS Tax Lodgements).



Solenis

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Account Receivable Officer

  • 2018 - 2019

  Reviewed and processed invoices, post client’s payment send keep record on customer portfolio (as part of SAP Software Requirement). Follow up with client’s payable team regards with pending payments. Also keep updating all follow up notes on “Invoice Spread Sheet”. Closely work with accounts manager and management accountant to provide detailed information on debt collection & assist to make general ledger & trial Balance, create cost & expense statement. Assist accounts manager to making mini revenue analysis sheet & cash disbursement sheet for account payable team. Assist with Customer Support Team to collect daily onsite invoices & follow up with client’s payable team by entering deposit amount into accounts. Reviewed remittances advise and bank reconciliation in detail before data entry into SAP system. Assist for monthly reporting & audit account preparation. Assist accounts administrator for all office support (file invoices, remittance advises, and purchase order requests with periodic and chronological order. Printing, scanning & formatting VIP client’s files) Show less