Experience

Symantec

• United States
• Software Development
• 700 & Above Employee

• LAM Online Sales Manager

  • Dec 2005 - Present

  Responsible for Symantec's online sales in Latin America. In this position, I drive acquisition and retention online programs to ensure sales goals are met in the LAM region.

• EMEA Snr. Online Marketing Specialist

  • May 2002 - Dec 2005

  Responsible for Internet publishing activities in Europe.- Online Customer Experience Specialist. Ensure a quality costumer experience across all different interaction touch points on the web: support, marketing, sales, product, response, press.- Support on strategic decisions regarding EMEA’s online presence and e-Business opportunities.- Team leader of a group of 13 EMEA marketing specialists for the implementation of web projects. Project planning, coordination and communications.

• Web Technologist, EMEA/IT

  • Jul 2000 - May 2002

  Project leader for the implementation of the Online Publishing System (OPS) in EMEA - content management tool for the publishing of marketing content. Management of publishing tools and application templates. QA and testing, training and support.



National Research Network - RNP, Brazil

• Information Specialist / Project Coordinator

  • Sep 1997 - Dec 1999

  Performed planning tasks and coordinated projects in RNP's Information Center. Supervised a team of four designers and editors working on printed and on-line documentation. Responsible for the maintenance and improvement of RNP's information systems (Internet, Intranet). Performed planning tasks and coordinated projects in RNP's Information Center. Supervised a team of four designers and editors working on printed and on-line documentation. Responsible for the maintenance and improvement of RNP's information systems (Internet, Intranet).



Secretariat of Strategic Affairs, Brazil

• External Affairs Information Analyst

  • Apr 1996 - May 1997

  Provided information analysis on international strategic issues. Supervised a group of 15 analysts for Internet use and instructed training courses on Internet services and resources. Provided information analysis on international strategic issues. Supervised a group of 15 analysts for Internet use and instructed training courses on Internet services and resources.