Experience

iBridge Contact Solutions (Pty) Ltd

• South Africa
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Inbound Customer Service Representative

  • Oct 2021 - Present

  Handles incoming calls or inquiries from prospective customers or clients • Assists customers effectively by solving customer disputes • Provides customers additional information or explains services • Discusses products offered and ensures customer satisfaction • Responsible for processing customer payments and making payment plans. • Refer unresolved customer grievances to designated departments for further investigation. • Use questioning and listening skills that support effective telephone communication. • Tactfully handles confrontational or stressful interactions with the public • Completes supporting paperwork and data entry as required • Accurately capture customer information • Create and maintain service reports Show less


Democratic Alliance
• Call Agent

Self-employed
• Real Estate
• 1 - 100 Employee
• Private Tutor

  • Mar 2020 - Apr 2022