Experience

MalaMala Game Reserve

• South Africa
• Hospitality
• 1 - 100 Employee

• Senior Reservations Consultant

  • Sep 2021 - Present

  Relief Reservations Manager All Reservations functions Sorting and distributing of e-mails Tour Series Junior Bookkeeper and receipting Office Admin support Arranging of local flights for management Charter flights liaison for agents Informing the Reservations Manager about any agent visits or VIPs including problems or key situations From time to time perform other reasonable work-related work due to operational requirements (all-rounder) Relief Reservations Manager All Reservations functions Sorting and distributing of e-mails Tour Series Junior Bookkeeper and receipting Office Admin support Arranging of local flights for management Charter flights liaison for agents Informing the Reservations Manager about any agent visits or VIPs including problems or key situations From time to time perform other reasonable work-related work due to operational requirements (all-rounder)



JOURNEYS OF DISTINCTION LTD

• United Kingdom
• Travel Arrangements

• Travel Specialist

  • May 2016 - Jul 2022

  All-rounder Data capturing Answering calls Customer service Handling of all incoming packages reservations Charter flights liaison Finance administration Develop travel itineraries with organised-authorize air, car, hotel as well as ground transportation suppliers Office Admin support Participate in all required educational opportunities Prepare weekly and monthly reports Informing travel manager about any problems or key situations Receptionist – dealing with local tour operators, international wholesalers and travel agents worldwide ResRequest – reservation system and booking engine Show less



MalaMala Game Reserve

• South Africa
• Hospitality
• 1 - 100 Employee

• Marketing Assistant

  • Jan 2015 - Apr 2016

  All-rounderResRequest – reservation system and booking engineSales supportAnswering callsCustomer serviceRunning all website updatesConsulting on marketing collateral with designersIn-house collateral designingBuilding of rates for agents and individualsArrangement of all work-related eventsUpdating databases and spreadsheets accordinglySupporting Marketing Manager in organizing various projectsMaintaining in-house image gallery of eventsDirect communication with agents and clientsOffice admin supportSending out rates and marketing material Show less

• Senior Reservations Consultant

  • Aug 2004 - Dec 2014

  All-rounderSwitchboardResRequest – reservation system and booking engineData capturingCustomer serviceOffice Admin supportProcessing reservations for 3 related propertiesHandling of all queries concerning reservationsAssisting Marketing Manager in sending out rates and other relevant marketing materialAdhoc IT assistance to all staff and office adminArranging all Educational visits to the related 3 propertiesProduct developmentDeveloping and implementing practical and timely solutions as and when neededReceptionist – dealing with local tour operators, international wholesalers and travel agents worldwide Show less