Experience

Guardrisk

• South Africa
• Financial Services
• 200 - 300 Employee

• Commercial Underwriter

  • Jul 2022 - Present



Momentum

• South Africa
• Financial Services
• 700 & Above Employee

• Motor Non-Driveable Claims Adviser ( Personal lines policy )

  • Dec 2019 - Jun 2022

  As a Motor Non Drivable Claims Consultant, my primary responsibility was to register claims telephonically and handle all the administrative tasks and follow-ups related to it. I was required to liaise with clients, service providers and assessors to ensure timely resolution of claims. In addition to registration, I was responsible for validating claims within the specified turnaround time and making payments of claims and invoices within the same. Along with this, I was required to handle and resolve queries from clients and service providers, ensuring that all their issues were addressed promptly and efficiently. I conducted all of the above in a manner that met the required performance and quality standards set by my organization. Throughout my time in this role, I was committed to providing excellent customer service and ensuring that all aspects of my work were carried out with the utmost care and efficiency. Show less



Guardrisk

• South Africa
• Financial Services
• 200 - 300 Employee

• Gaps Processing Administrator ( Commercial lines policy)

  • Nov 2017 - Nov 2019

  • Reviewing and analyzing claim reports to ensure accuracy and completeness • Conducting regular meetings with brokers and insurers to discuss business updates and issues • Developing and maintaining relationships with clients, brokers, and insurers • Providing exceptional customer service to clients, brokers, and insurers • Coordinating and collaborating with other departments to ensure seamless workflows and processes • Ensuring compliance with legal and regulatory requirements • Providing timely and accurate reports to management regarding the status of insurance policies and claims • Participating in professional development activities to stay up-to-date with industry trends and best practices. Show less



Anderson Insurance underwriting managers

• Randburg

• Personal Lines Underwriter

  • Feb 2016 - Oct 2017

  As an Underwriter at Anderson Insurance, my duties included: - Underwriting new policies by reviewing and analyzing insurance applications - Answering client queries promptly and professionally to ensure a positive customer experience - Sending all policy documents to clients and brokers accurately and efficiently - Amending policies as required by clients or changes in policy guidelines - Focusing on policy retention to minimize lapses and maximize customer satisfaction - Liaising with brokers to ensure a smooth and efficient underwriting process - Registering new claims and providing support throughout the claim process to ensure timely resolution. My attention to detail, strong communication skills, and ability to work effectively within a team helped me to excel in this role and ensure that our clients received the best possible service. I am proud to have contributed to the success of Anderson Insurance by helping to build lasting relationships with our clients and brokers. Show less



M4JAM (Pty) Ltd.

• South Africa
• Information Technology & Services
• 1 - 100 Employee

• Field Agent

  • Dec 2014 - Jan 2016

  Completing micro jobs Confirmation of locations Capturing location details Completing micro jobs Confirmation of locations Capturing location details



Plus 94 Research

• South Africa
• Market Research
• 100 - 200 Employee

• Call centre consultant

  • Jan 2015 - Dec 2015

  Conducted telephonic market research to collect data on market trends and customer preferences - Took detailed notes and recorded information accurately - Assisted in capturing client details by obtaining and verifying contact information, company size and industry, and key decision-makers - Conducted online interviews with potential clients to learn more about their business needs, pain points, and challenges - Developed a deep understanding of customer needs and preferences to help sales team tailor solutions to meet customer needs - Regularly tracked and reported key market research findings to senior management - Collaborated effectively with cross-functional teams to achieve business objectives and deliver quality results within tight deadlines. Show less