Experience

Health Partners Plans

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Medicaid Enrollment Specialist

  • Dec 2014 - Present

  ● Responsible for reporting on trends and issues impacting members eligibility● Ensure all reports are completed and processed in a timely manner and suggest solutions based on analysis● Multi-task and manage numerous reports, including but not limited to, Newborns, Newborn State Reports, Third Party Liability, Legal Documents● Adhere to department guidelines for all facets of report accuracy and production● Conduct in-depth analysis of member discrepancies

• Member Relations Specialist

  • Sep 2013 - Dec 2014

  ● Provide educated insurance related information to callers regarding their plans● Work with team members to facilitate resolutions for member issues● Follow up to requests and inquiries in a timely manner● Participate in and conduct new member orientation as needed● Maintain call logs and documentation as required by the department ● Follow established protocols for security transfer and information exchange● Provide high quality levels of service with the intent of retaining members● Participate in staff meetings and training sessions by reporting on issues impacting members and the department ● Maintain a professional demeanor in all member related communications



TD

• Canada
• Banking
• 700 & Above Employee

• Levy Specialist

  • May 2011 - Sep 2013

  ● Evaluated levy data● Managed process of levy placement and payments● Communicated with levy customers to ensure they were aware of necessary actions to resolve issue● Responsible for managing high priority issues● Multi-tasked and managed high volume phone calls along with various levy related tasks ● Recipient of many accolades

• Consumer Loans Specialist

  • Aug 2010 - May 2011

  ● Conducted mortgage related customer communication ● Managed customer needs in areas including but not limited to loan payoffs, HELOC’s, Auto, and Mortgage loans ● Demonstrated ability to work with multiple databases in order to meet customer needs● Performed limited mortgage escrow analysis ● Executed WOW standard customer service affiliated with consumer loans● Ensured accurate customer correspondence ● Provided training for new and existing users on department related applications