Communication and Business Manager

• Aug 2022 - Present

Academic officer

• Oct 2021 - Aug 2022

Provided support to academic staff in using the Learning Management environment, e-learning tools and course design. Provided support to academic staff in using the Learning Management environment, e-learning tools and course design.

Operations Coordinator

• Oct 2020 - Nov 2021

- Planned and executed digital marketing plans including SEO audit, website update, email marketing, social media marketing, Google Ads and Analytics. Increased following across all social media platforms by at-least 50%.- Trained and led team of student services officers.- Performed administrative tasks on Axcelerate, Xero, Canvas, Hubspot and Wordpress. Reduced the time taken to process student applications and offer enrolments to just one day. - Successfully migrated data of over 400 students across student managed systems in a team of 3.- Liaised with and managed agent parterships. Increased new agent sign ups by 4 per month.- Prepared AVETMISS and CRICOS reporting.- Prepared reports for directors.- Presented directors new improvements in areas of operations and marketing- Prepared SOPs and Business process improvement documents Show less

Student Services Advisor

• Jun 2020 - Oct 2020

- Learning Management system administration.- Contributed to development of student services.- Managed student on-boarding and off-boarding processes.- Supported the CEO with AVETMISS and CRICOS reporting.- Established and maintained effective relationships with all stakeholders relating to the delivery of student services.- Planned, organized and delivered recreational activities for both students and staff.- Managed student enquiries and coordinated HELP-desk activities.- Undertook sales activities with prospective students and agents: email marketing, cold calling, meetings, presentations and so on. Show less

Administrator

• Jul 2019 - Jun 2020

- Assisted in preparing and lodging activity statements. - Marketed the center through Mailchimp. - Prepared and maintained company records - Planned, organised and executed recreational activities for children and staff. - Charged customers on QikKids software. - Created future projections of enrolments and offered places accordingly. - Undertook all internal and external communication. - Created and submitted application for COVID-19 small business support to ACT Govt. - Acted as first point of contact for all past, current and prospective families. - Performed various ad hoc administrative and reception duties. Show less

Student Ambassador

• Nov 2016 - Dec 2018

- Communicated, engaged and built rapport of the university with prospective students and other target markets like schools and international educational consultants. - Administered students in busy periods like O-week. - Participated in 'Social Media Champions' team by regularly submitting content for College of Business Social Media channels. - Monitored student enquiries on College of Business and Economics student HELP desk during O-week and other busy periods. - Supported planning and execution of various events such as O-week campus tours, Scholarship ceremonies, International Case-study competitions and so on. - Helped Senior Recruitment Manager in undertaking scholarship research. Show less

English Teacher

• Apr 2017 - Jun 2018

- Provided consultancy and administrative services. - Liaised with clients and partners. - Completed student enrolment process and entered data. - Conducted IELTS, PTE and TOEFL tutorials. - Provided consultancy and administrative services. - Liaised with clients and partners. - Completed student enrolment process and entered data. - Conducted IELTS, PTE and TOEFL tutorials.

Financial Analyst Internship

• Jun 2017 - Jul 2017