Experience

Digital Dot Net (DDN)

• Bangladesh
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Executive

  • Jan 2021 - Present

  1. Acting as primary contact for computer hardware and software problems, as well as network emergencies. 2. Monitoring, maintaining, DB check and reporting on network stability using MikroTik monitoring tools Winbox and managing network traffic analyzer. 3. Responding to all client requests for technical support by phone, email, and the inter-office chat service. 4. Need problem-solving and decision-making instant. 1. Acting as primary contact for computer hardware and software problems, as well as network emergencies. 2. Monitoring, maintaining, DB check and reporting on network stability using MikroTik monitoring tools Winbox and managing network traffic analyzer. 3. Responding to all client requests for technical support by phone, email, and the inter-office chat service. 4. Need problem-solving and decision-making instant.



Genex Infosys Limited

• Bangladesh
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • May 2020 - Nov 2020

  1. Resolve customers’ concerns and answer customers’ questions to your best ability. 2. Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise. 3. Recommend possible products to meet the customers’ needs 4. Prepare product and customer reports by gathering data collected during customer interactions 1. Resolve customers’ concerns and answer customers’ questions to your best ability. 2. Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise. 3. Recommend possible products to meet the customers’ needs 4. Prepare product and customer reports by gathering data collected during customer interactions