IT Manager

• Apr 2023 - Present

 IT Manager • IT project  Microsoft Dynamic 365 F&O and Commerce implementation Project  PowerBI implementation Project  Microsoft Dynamic 365 Commerce in all stores  New Store Opening Projects - Perform and Manage the SDLC project management - Management of the connection of existing stores on the new system - Design and implementation of software interfaces - Design and implementation of reports and queries - Data cleansing and data migration (design, implement, run) - User support during user acceptance test - Active role in risk assessment and cut over organization and go live • IT planning, budgeting, procurement - Develop, purpose and budget an annual plan regarding the evolution of systems and infrastructure including projects, updates, upgrades,migrations…) - Identify IT opportunities for value creation - Manage vendors and quotation - Manager and report on IT budget • IT security - In coordination with the Kering Group, define and implement and IT security policy - Run regular checks on network and data security - Implement and test a procedure in case of IT security incident - Data privacy regulation enforcement - Develop and implement disaster recovery plan and business continuity plan • User Support - Develop and implementing IT policy and best practice guides for the organization - Design training programs and workshops for staff - Handle and process users request • Business Support - Support the business and in particular the retail operations • Internal and external communication - Collaborate with Kering Central IT (participation in workgroups, replying to queries) - Leverage the Group power and experience for the solutions identification, purchasing, benchmark Show less

Senior Business Analyst

• Jul 2022 - Apr 2023

Business Analyst

• Apr 2018 - Jul 2022

- Participate the system solution and implementation of ERP Microsoft Dynamic 365(F&O), Warehouse Management System,Merchandising systems and eCommerce solution. - Upgrade from AX4.0 to Dynamic 365 - Limited Risk Distribution (LRD) Project - Korea eCom channel project - APAC website solution project - Order Management System (OMS) integration project-Participate full cycle project management including initialization, analysis and design, construction, testing, deployment, and hyper care. - Interpret and translate the business requirements into BRD and functional designs. - Work with users to confirm scope, identify & document business requirements. - Prepare SIT and UAT end-to-end test plans, work with users & IT to identify test criteria, test conditions & test data, conduct and coordinate with the vendors to complete SIT, and coordinate with the business users to complete UAT & obtain signoff - Coordinate training & documentation to support full handover of solutions to users. Show less

Data Analyst

• Jul 2016 - Apr 2018

-Participate in internal CRM implementation projects and handle system configuration -Get user requirements and implement in application systems from the development of the business process models to the final testing, delivery and training -Prepare and present analytic reports and presentations to stakeholders, distilling complex statistical information into easy-to-understand business language -Participate in strategy meetings to provide input, gather and document business requirements and help formulate analytical framework -Execute, design, build and automate the creation of reports, using technical tools from both structured and unstructured data sources as necessary to support business. -Work closely with various business units on the needs of data analysis Show less

Associate Business Analyst

• Jun 2016 - Jul 2016

- Assist Project Manager and work closely with project team in project management, new business implementation or technology enhancement of IT systems and solutions for clients - Elicit requirements using interviews, document analysis,requirements, workshops, surveys, use cases, task and workflow analysis for projects - Produce business requirement specifications, assist clients to perform UAT - Manage minor enhancements and projects - Ensure the business requirements are met and timely delivery of projects - Continually explore new digital strategies and technologies Show less

Junior Support Centre Officer

• Aug 2014 - Jun 2016

- Perform the relevant system/project management processes - Perform User Acceptance Test - Assist for projects and system tool enhancement - Prepare and manage the system change requests and problem logs - Ensure the quality and integrity of system rollout material - Help to arrange data preparation, house-keeping and extraction for ad-hoc request - Involve managing and setting up user account application - Work with IT team for system enhancements and requests - Prepare monthly statistics summary - Provide solutions for enquiries Show less