Experience

STARK Finland

• Finland
• Wholesale Building Materials
• 100 - 200 Employee

• IT Service Delivery Manager

  • Feb 2022 - Present



Martela Group

• Finland
• Architecture and Planning
• 100 - 200 Employee

• Application Service Manager

  • Jun 2018 - Apr 2021

  I was responsible for IT applications and solutions, ensuring they support Martela's business needs and processes. I managed and improved processes related to IT applications - incident, change and release management processes. One big area of responsibility in my role was vendor management; agreements, co-operation and continuous application management services.I had three IT System Managers in my application team, together we ensured high usability and continuing development of Martela's business applications.



VR Group

• Finland
• Rail Transportation
• 700 & Above Employee

• IT Delivery Manager - Software Asset Management, Microsoft Premier

  • Feb 2017 - Jun 2018

  As the IT Delivery Manager, I managed two key group-wide services: Microsoft Premier and the centralized SAM (Software Asset Management) service, with over 30 000 licenses and approx. 8 000 users across the organisation. I was responsible for license management of large software vendors (Microsoft, IBM, Oracle and Adobe). I ensured that licenses are used efficiently, license management processes are followed and software license compliance is maintained.Responsibilities:- Managing the Microsoft Premier service and allocating support credits to issue resolving, reviewing, planning and user training.- Planning and monitoring the implementation of new Microsoft services in the VR Group.- SAM services in the VR Group and contract negotiation with the licence management partner.- License contracts and billing, budgeting.- Optimizing the use and cost efficiency of software licenses.- Maintaining the software license compliance.- Leading a virtual license management team.

• IT Infra Delivery Manager - Workstation & Data Centre Services

  • Aug 2012 - Feb 2017

  At the start of my career at VR, I had comprehensive responsibility over the IT infrastructure delivery service and change management in a complex multi-vendor environment.The workstation and data centre services went under a tendering process soon after I started, resulting in a change of service providers. Therefore, a lot of my work involved planning, implementation and training related to the workstation and data centre services and processes..Responsibilities:- Managing the service delivery of the several vendors providing workstation, data centre and network services.- Coordinating changes and developing the services to meet the requirements of the organisation.- Leading a virtual change management team.- Developing service management processes in collaboration with the vendors.



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Service Delivery Manager, IT Infrastructure

  • Sep 2010 - Aug 2012

  I was responsible for the IT infrastructure delivery service (data centres, servers and other hardware) for two large clients in banking and retail industries.I ensured that the service delivered to the client met the technical and commercial requirements that had been set. I also coordinated clients’ change requirements and issue resolving, collaborating with technical specialists and external vendors. I was also responsible for reporting, billing and profitability analysis. I was responsible for the IT infrastructure delivery service (data centres, servers and other hardware) for two large clients in banking and retail industries.I ensured that the service delivered to the client met the technical and commercial requirements that had been set. I also coordinated clients’ change requirements and issue resolving, collaborating with technical specialists and external vendors. I was also responsible for reporting, billing and profitability analysis.



Comptel

• Finland
• Information Technology & Services
• 1 - 100 Employee

• Software Engineer/Developer

  • Aug 2004 - Sep 2010

  I developed customised applications that enhanced Comptel’s core products. I also provided customer support and assisted in troubleshooting problems. Before this I designed, developed, tested and documented a core product for teleoperators (languages used: C, C++ and Perl). I developed customised applications that enhanced Comptel’s core products. I also provided customer support and assisted in troubleshooting problems. Before this I designed, developed, tested and documented a core product for teleoperators (languages used: C, C++ and Perl).



Cap Gemini Oy

• IT Consultant (Software Developer)

  • Jan 2000 - Aug 2004

  I designed, developed, tested and documented various application systems in different client projects (languages used: C, Perl and Delphi). I designed, developed, tested and documented various application systems in different client projects (languages used: C, Perl and Delphi).