Senior Customer Onboarding Manager

• Sep 2021 - Present

Manage and guide our largest and more complicated businesses (50+) through their initial onboarding experience as new Justworks customers. Act as the subject matter expert for all c-level executives, business owners, and HR administrators when it comes to running payroll, HR best practices, tax and HR compliance and offering medical and ancillary benefits, such as disability and life insurance to their workforceWork directly with sales during the pre-sales process to address onboarding and customer concerns in order to help close business and begin the customer onboarding experience. Show less

Customer Onboarding Manager

• Feb 2021 - Sep 2021

Manage and guide small and medium sized businesses through their initial onboarding experience as new Justworks customers Act as the subject matter expert for all c-level executives, business owners, and HR administrators when it comes to running payroll, HR best practices, tax and HR compliance and offering medical and ancillary benefits, such as disability and life insurance to their workforce

Customer Onboarding Associate

• Aug 2019 - Feb 2021

Guide new and existing small businesses through the transition to Justworks for their HR, payroll, and benefit needs Manage the customer onboarding process, and act as the primary point of contact for C-level executives and/or HR teams, proactively building a credible relationship.Consistently communicate onboarding status and deadlines to ensure customers meet their deliverablesMake certain that the customer has a clear and comfortable understanding of the Justworks platform and service through product walkthroughs and training callsAct as a subject matter expert when it comes to payroll, payroll taxes, health benefits, general PTO and HR policies and best practices.Specialize in working with business with under 10 employees. Show less

Sales / CS Associate

• May 2021 - Present

Studio Manager

• Nov 2017 - Apr 2020

Provide superior customer service both virtually and in studioManage overall studio experience (ensuring studio cleanliness, supply stock, troubleshooting tech issues)Respond to all customer questions and issues both in studio and via ZenDesk email Manage sales, contracts and membership details with clients. Manage and Train new front desk staff Experience with: Fitmetrix, MindBody, ZenDesk

Customer Service - Front Desk (part time)

• Jan 2017 - Nov 2017

Greet and manage check in process for Cyclebar clientsProvide customer service and sales and membership support to clientsMaintain cleanliness of studioWorking knowledge of Fitmetrix and MindBoby programs

Associate Project Manager - Global Product Lifecycle

• Feb 2018 - May 2019

Managed the operational implementation of the Product Lifecycle (PLC), a framework designed to help Pearson's businesses stand up governance bodies that helped reduce internal risk and align their decision making to key business strategies to promote a more lean and agile approach to product development. Supported a small team of Directors who were the lead of each implementation. - Design implementation plans with key milestones and schedule for businesses using PLC - work closely with key senior stakeholders to monitor and collect KPIs on a regular basis to track progress through the agreed schedule - Designed a comprehensive client dashboard using decision log data from all implementations to provide a multi-business view of current status to Senior Leadership Team-Developed decision logs to capture Product Council (decision making body) decisions and work closely with coordinator to update, monitor, and provide feedback on various metrics to track decision making trends over time -Developed and grew internal communities of coordinators and implementation champions - facilitating quarterly meetings and providing space for them to collaborate with each other across business units -Developed targeted support materials toolkit for our coordinator community to use as a self-service support system -Conducted exploratory interviews with senior leaders and key product managers prior to implementations to gather key needs of each business unit to allow us to best customize the implementation as needed -Complete regular status reports for team Directors and VP-Manage and support the development of new support materials -Manage schedule of team workshops, Directors' coaching sessions, and various regular implementation planning meetings-Work on various one off projects with teams requiring communication with senior leaders and product managers across various business units-Provide general support to all businesses where we have implemented Show less

Field Marketing Coordinator - HSSLE - Digital Strategy, Psychology

• Mar 2016 - Jan 2018

2016 Top Performing Marketing Coordinator - responsible for coordinating for a team of 6 marketing managers and 2 assistants - supporting our Director of marketing and specifically our digitally first focused products - Organized and executed 5 regional and 1 national Revel Leadership Community summit meetings for over 150 instructors- Developed and analyzed weekly sales and tracking reports for our digital product, Revel resulting in changes to market campaigns to reach sales goals - Analyzed detailed product information reports to identify and fix any issues with the way our information is appearing on our public websites - working closely with the business operations team to audit over 1500 products' information resulting in a more accurate public website - Designed and managed internal support for our Pop Up campus campaign: tracked and analyzed field survey responses, used that information to create personalized powerpoint presentations and flyers within 24 business hours of completion of events to help sales reps close business at over 30 schools. - Developed and implemented training program for new hires across all divisions of field marketing - personally on-boarded and trained 8 field marketing assistants - acted as ongoing mentor for new assistants - Organized all pre National Sales Meeting documentation, rehearsals and session materials for 4 years in a row. Executed on site event operations support for both marketing team and event staff for 3 years- Designed marketing brochures and flyers using InDesign, Photoshop, and the Zmag platform- Designed and managed workflow for approval routing of special pricing and package requests from the field- Managed and executed campaigns for the Psychology list, our highest grossing list in HSSLE-Received Top Performing Marketing Coordinator 2016 for excellence in performance as marketing coordinator in the HSSLE group. Show less

Program Manager: American Government

• Jul 2015 - Mar 2016

- Managed the American Government program, which included multiple projects in various stages of development and production, through early strategic planning, author meetings, budget forecasting, cost analysis and management, vendor management and relations, scheduling and quality assessment and timely delivery of assets and products - Work closely with acquisition editor to formulate a plan for the American Government program that includes plans and scope for print, digital programs and accompanying supplement and assessment programs- Implement the execution of program plan by creating and maintaining strict schedules, forecasting and maintaining a $2 million budget, and communicating the plan to the team- Work closely with digital studios team, project management, development editors and outside vendors to track status of project, promote timely turnover, organize various stages of assets and supplements- Identifying and problem solve any risks that may impact the overall success of the program Show less

Marketing Assistant - Psychology, History, Art - HSSLE

• Jan 2014 - Aug 2015

- Support the Psychology list, one of Pearson's most successful and highest grossing humanities lists as well as support History and Art lists. - Conduct and run various reports and audits to directly target open business and help create a plan to reach and assist in closing open business for the entire HSSLE department - Managed large ongoing national product feedback survey that reached more than 1400 professors, collected and organized all incoming data, distributed feedback to all appropriate field reps, leading to more closed business.- Processed and tracked all expenses for paid reviews, contracts, and invoices for all HSSL departments with our accounts department - Effectively managed all aspects of the home based office, including scheduling meetings (in person and virtual), travel arrangements, overseeing new assistants, admin work-- Managed various social media accounts for our products, including a Twitter account and a Facebook page for MyVirtualChild where we ran a fall campaign to create buzz and excitement around our Virtual Child program. This page also acted as a separate forum for students to reach out to the product teams directly with questions, issues or ideas. - Helped to plan our departments part of the National Sales Meeting and attended as support to ensure the meeting runs smoothly - 3 years in a row.- Organized and coordinated the inventory and shipment of all marketing materials to a warehouse in California as a way to expedite and ensure better more efficient delivery to sales reps. - Maintained an online website where sales reps could order all marketing materials, then approved all orders and ensured and coordinated shipment with our warehouse. Show less

Marketing Assistant - Anthropology, Philosophy Religion, Art, Music

• Jun 2011 - Jan 2014

- Responsible for various lists in the HSS department including, Anthropology, Religion, Philosophy, Art, Music. . - Conducted and ran various reports and audits to directly target open business that help marketing managers create a plan to reach and assist in closing open business. - Created and managed small scale surveys using SurveryMonkey- Processed and tracked all expenses for paid reviews, contracts, and invoices for all HSSL department with our accounts department - Coordinated and helped execute all client driven events, including marketing, contract negotiations, expense tracking and client facing communication- Created and assisted with development of marketing collateral associated with all aspects of a campaign for various titles across multiple lists, including book and event flyers, marketing materials, and review of campaign emails- Coordinated widescale mailings to professors across the country of recently published titles - Assisted in coordination of major marketing campaigns- Communicated on a daily basis with over 150 field reps and professors to help meet their classroom needs and solve any issues they are experiencing - Acted at a liaison between multiple departments (editorial, marketing, media, production, finance, strategy, executive approvals) in order to pull together necessary materials to complete projects and respond to rep and professor inquiries Show less

Co-Founder / Marketing and Communication Lead

• Mar 2014 - May 2019

Co-founder of the New Jersey chapter of Women in Learning and Leadership group. We launched in March of 2015 with 150 men and women members and have continued to grow, hosting events in multiple locations every month. Our goal is to provide a platform for women to excel in their profession by providing resources that connect, educate and inspire and to proactively drive change in support of the advancement of women. I sit on the leadership board as the marketing and communication lead - crafting all of our employee emails and internal social media posts, keeping our NJ population in the know about our events and resources. I also help facilitate and plan events and volunteer opportunities in our Hoboken office. Show less

Customer Service (part time)

• Nov 2014 - Aug 2015

Provide customer service to current and prospective customers of the baseball school - Book clients for private lessons, turning first time customers into returning customers - Increase sales by selling whole lesson packages to new and returning clients - Educate new and returning clients on all current running programs, new programs, camps and package details - Resposible for the general cleanliness of the front desk and parent waiting area - Handle money transactions for payment of lessons and camps - Responsible for balancing register at close of business day Show less

Volunteer - Check In

• 2014 - 2014

- Worked as check in volunteer for duration of festival - Checked and scanned all tickets for incoming guests - Provided wristbands for entrance to festival for all guests - Acted as source of information for all incoming guests about all aspects of festival - Demonstrated customer interaction skills - Worked as check in volunteer for duration of festival - Checked and scanned all tickets for incoming guests - Provided wristbands for entrance to festival for all guests - Acted as source of information for all incoming guests about all aspects of festival - Demonstrated customer interaction skills

Press Team Volunteer

• Oct 2013 - Oct 2013

- Worked in the press office for duration of festival providing support to the team, writing blog posts, updating social media, - Blogged about the awards gala that took place on the last night. (http://tmblr.co/ZOHArrwxVjAr) - Gathered all press clippings relating to the festival from all local news sources each day. - Acted as support for the various press in town covering the event. - Worked in the press office for duration of festival providing support to the team, writing blog posts, updating social media, - Blogged about the awards gala that took place on the last night. (http://tmblr.co/ZOHArrwxVjAr) - Gathered all press clippings relating to the festival from all local news sources each day. - Acted as support for the various press in town covering the event.

Front Desk Receptionist

• Sep 2010 - May 2011

- Acted as first point of contact for current and prospective students calling and visiting the office - Provided administrative support to the office in the form of answering phones, updating and copy editing websites, doing research, meeting preparation - Was a source of information for all current, incoming, and prospective students about the different programs the school offered and how they can go about the process of applying for them. - File all incoming graduate school applications and log all incoming data for accurate application compilation. Show less

Senior Copy Chief

• May 2010 - May 2011

- Edited over 25 articles for print publication each week under strict weekly deadline - Learned and worked in Wordpress to publish and edit articles for the web. - Edited multiple articles as they were being written with Google Docs in a live blog setting - Wrote local campus news articles each week which involved meeting with and interviewing various campus sources - Worked with WordPress and InDesign - Designed and presented an educational session on copy editing to high schools students at a high school newspaper conference that we hosted at the university. Show less