Experience

Recology
• United States
• Environmental Services
• 700 & Above Employee
• Waste Zero Specialist

  • Jun 2021 - Present


City of Palo Alto

• United States
• Government Administration
• 500 - 600 Employee

• Zero Waste Specialist

  • Mar 2020 - Jun 2021

  Conduct field inspections and waste audits related to refuse enforcement. Respond to customer inquiries through waste issue troubleshooting. Investigate and resolve complaints via residential and commercial communication. Develop and implement zero waste outreach and technical assistance to businesses, schools, multi-unit residential complexes, and other residents. Coordinate development and research of waste management and solid waste reduction. Coordinate with construction contractors and subcontractors to provide best management practices for material salvage and reclamation through the process of deconstruction. Review and evaluate proposed legislation and City documents. Incorporate knowledge of new and current developments, trends, and practices in zero waste management and resource recovery.



Pier 1

• United States
• Real Estate
• 1 - 100 Employee

• Assistant and Store Manager

  • Oct 2018 - Mar 2020

  Manage complex and competing priorities in a high-pressure, results-oriented environment. Collaborate with Store Manager and Regional Manager to lead projects and solve complex issues across multiple departments. Recruit, interview, hire, train and coach employees through consistent hands-on performance appraisals. Lead efforts and hold employees accountable for positive and memorable face-to-face interactions to maintain customer loyalty during an age of online consumerism. Support human resource initiatives to proactively solve issues and maintain employee morale. Establish and meet daily operational goals to deliver on corporate and store expectations. Analyze and adjust workforce hours in response to daily sales and expected product shipments (approximately 30-70 cubic feet per week). Ongoing preparation to accept consistent influx of new product under strict time and space constraints.

• Sales Leader

  • Jun 2012 - Oct 2018

  Network with Pier 1 Imports managers and district leaders in the Bay Area. Collaborate with higher management and fellow Sales Leaders for store success. Train, coach, and mentor sales associates in careful customer service and communication as well as visual merchandising. Create and uphold positive and encouraging team environment to help associates achieve personal and corporate goals.

• Sales Associate

  • Sep 2008 - Jun 2012

  Collaborate with sales team under the instruction of the Store Manager and Sales Leaders. General store maintenance, visual merchandising, and careful customer service in a fast-paced environment. Set personal goals to help achieve the sales goals of the store.



Republic Services

• United States
• Environmental Services
• 700 & Above Employee

• Recycling Coordinator

  • Jun 2017 - Jan 2018

  Perform waste audits, evaluations, and suggestions for collaborative efforts toward zero waste and waste management. Coordinate with local businesses to increase staff efforts for proper source-sorting of waste. Most notable and consistent clientele: Costco and Sprouts Markets. Collaborate with representatives from the City of Milpitas and the Milpitas Sanitation Company to provide a seamless transition of waste services. Participate in City meetings alongside local management entities, as well as State and National government agencies. Acted as interim representative for organic services and sales of Newby Island's organic material (compost and woodchip) by coordinating with local independent contractors and internal operations. Redirected 150 tons of organic material from landfill disposal to outside facility (Zero Waste Energy Development Company) for energy and compost feedstock.



Center for the Development of Recycling (CDR)

• Research
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2014 - Mar 2015

  Manage and log incoming phone calls from Santa Clara County residents in a quick, efficient, and organized manner. Answered questions about waste collection services (both commercial and residential) for customers in each city of the County. Research, draft, review, and submit a variety of disposal information for the County's website (www.recyclestuff.org), including user friendly guides for waste management and proper disposal locations. Manage and log incoming phone calls from Santa Clara County residents in a quick, efficient, and organized manner. Answered questions about waste collection services (both commercial and residential) for customers in each city of the County. Research, draft, review, and submit a variety of disposal information for the County's website (www.recyclestuff.org), including user friendly guides for waste management and proper disposal locations.