Experience

FIRST QUALITY RETAIL SERVICES, LLC

• Purchasing Specialist

  • Feb 2016 - Present

  Maintained office and safety supplies for all plant employees. Provided technical equipment problem-solving support for mail machine, photo copier and phone systems. Generated purchase orders for MRO (Maintenance, Repair and Operations) / Spare Parts handling order processing, tracking changes, and supplier communications. Maintained and updated vendor accounts ensuring payment methods were tracked and changed.-Implemented office supplies cost saving program and renegotiated pricing with existing supplier saving $10,000.-Trained two Material Planners on purchasing guidelines improving productivity and accuracy-Provided ongoing SAP coaching and training for non-purchasing support department reducing errors while improving accuracy.-Implemented spreadsheet to track catering orders for use by all employees. Introduced new -Cartrex online catering website improving consistency and ease of ordering company wide.

• Documentation Coordinator

  • Jul 2011 - Feb 2016

  Accountable for management of controlled documents following 21 CFR 820 Medical Device Good Manufacturing Practices. Created finished goods and raw material specifications utilizing Marketing, Product Development and Suppler input. Input documents into a controlled documentation system. Implemented and managed deviation requests and route for approval. Supported other departments providing compliance guidance to all applicable regulatory documentation.-Supported investigation and coordinated non-conforming reports and complaints with suppliers and internal departments.-Facilitated documentation task routing in document control system using Amadeus eQCM.-Assisted Consumer Information Resource Group with urgent customer support during major product recall in conjunction with Documentation Coordinator job duties.

• Consumer Information Representative

  • Feb 2009 - Jul 2011

  Provided support to Process Complaint Information Resource Group. Handled phone, email and mail to and from consumer and retail accounts responding to product questions and concerns. -Processed consumer reimbursement (bank check or coupon) maintaining check refund files.-Inspected and logged data into Wilkie tracking defective returned consumer product samples prior to Quality Assurance review. -Assisted Supervisor with special department projects.

• Administrative Assistant, Human Resources

  • Apr 2008 - Feb 2009

  Assisted with employee benefits maintenance including healthcare open enrollment, workers’ compensation, and new hire onboarding documentation. Provided switchboard operator assistance for front office reception area during peak business hours. Entered Safety Action Reports with follow up to Safety Manager. Maintained office and safety supply inventory.



Aetna Behavioral Health Insurance Company

• Support Specialist

  • Sep 2004 - Mar 2007

  Handled imaging, medical records documentation and file transfers to other office locations throughout the US. Provided file room support (faxing, mail pick-up and delivery, creating file labels). -Communicated with medical providers on updates and tracked progression into database. -Receptionist back-up during high-volume call periods. Handled imaging, medical records documentation and file transfers to other office locations throughout the US. Provided file room support (faxing, mail pick-up and delivery, creating file labels). -Communicated with medical providers on updates and tracked progression into database. -Receptionist back-up during high-volume call periods.



Union Labor Life Insurance Company

• General Office Clerk II / Receptionist

  • Feb 2000 - Oct 2002

  Provided administrative support to Vice President, General Manager and Supervisors. Created tracking spreadsheet for daily mail intake and correspondence. Responsible for receptionist and switchboard answering multi-lines with high intake volume. Created and maintained company directory for multi-state locations. Provided administrative support to Vice President, General Manager and Supervisors. Created tracking spreadsheet for daily mail intake and correspondence. Responsible for receptionist and switchboard answering multi-lines with high intake volume. Created and maintained company directory for multi-state locations.