Paige V
Customer Service Agent at Manual- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Editing and Proofreading Made Simple
LinkedInFeb, 2023- Nov, 2024 -
The Six Morning Habits of High Performers
LinkedInFeb, 2023- Nov, 2024 -
Smart Serve
Smart Serve Ontario
Experience
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MANUAL
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United Kingdom
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Wellness and Fitness Services
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100 - 200 Employee
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Customer Service Agent
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Aug 2022 - Present
• Responding to customers across multiple channels • Maintaining a strong customer satisfaction within company targets • Maintaining thorough and accurate customer service records, keeping confidential records and financial information private and secure • Helping customers register online and process orders while offering alternative products and add on services where appropriate • Assisting the financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer • Communication with customers about their orders, including any delays or changes in delivery • Working with the Pharmacy team to update missing information, perform ID checks and report faults • Report feedback from customers regularly and accurately with associated data • Working on extra projects as needed
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Canova Hall
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United Kingdom
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Restaurants
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1 - 100 Employee
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Cocktail Bartender
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Apr 2022 - Jun 2022
• Opening of the bar by ensuring multiple stations are fully stocked and prepped ready to go for service, then closing the bar by properly breaking down and cleaning all stations at the end of the night. • Assisting guests by collecting food and beverage orders, handling payments and inquiries • Tutoring new bartenders in cocktail making and correct drink specs. • Memorizing and correctly making and serving over twenty different original cocktails • Ensure all stock and garnishes are prepared and labelled properly.
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State & Main
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Waterloo, Ontario, Canada
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Server/Bartender/Front of House Sueprvisor
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Nov 2019 - Mar 2022
Responsible for taking on various positions such as: host, busser, server, bartender as well as working in expo. Interacted with guest's in a polite and friendly manner, worked in a fast-paced environment while multitasking and working as part of a team. Responsible for taking on various positions such as: host, busser, server, bartender as well as working in expo. Interacted with guest's in a polite and friendly manner, worked in a fast-paced environment while multitasking and working as part of a team.
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Broil King
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Canada
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Manufacturing
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100 - 200 Employee
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Order Entry Specialist/Customer Service Representative
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Oct 2017 - Nov 2019
• Handled the Canadian accounts for the company. • Assisted dealers with inquiries, ordering, problem-solving. • Inputted detailed computer orders while handling email and phone inquiries. • Maintained professional phone etiquette. • Handled the Canadian accounts for the company. • Assisted dealers with inquiries, ordering, problem-solving. • Inputted detailed computer orders while handling email and phone inquiries. • Maintained professional phone etiquette.
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McCabe's Irish Pub & Grill
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Canada
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Restaurants
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1 - 100 Employee
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Bar Manager
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Mar 2018 - Feb 2019
• Oversaw the bar area and restaurant. • Supported servers by preparing specialty drinks for patrons in all areas of the restaurant. • Handled guest relations. • Made product recommendations to customers based on preference, food pairings and special promotions. • Performed opening and closing procedures. • Ensured all drinks were up to spec and garnished appropriately. • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins. • Performed alcohol counts and completed nightly paperwork when closing. • Ensured all meals were up to standard and performed quality checks before dishes left the kitchen. • Collected food and beverage orders from guests.
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Server
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May 2016 - Aug 2017
• Opening and closing of the restaurant. • Collected food and beverage orders from guests and promoted specials. • Kept working area clean. • Opening and closing of the restaurant. • Collected food and beverage orders from guests and promoted specials. • Kept working area clean.
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Ignite Student Life (Humber Student Government)
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Etobicoke, Ontario
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Events Assistant
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Aug 2016 - Apr 2017
Responsible for assisting the leads and coordinating staff with the set-up, running and tear-down of events. Respond to emails, phone calls and bookings. Conduct thorough research into companies and venues in order to obtain quotes for future bookings. Moving of large and heavy equipment as well as being a face of the company to all students at Humber College. Responsible for assisting the leads and coordinating staff with the set-up, running and tear-down of events. Respond to emails, phone calls and bookings. Conduct thorough research into companies and venues in order to obtain quotes for future bookings. Moving of large and heavy equipment as well as being a face of the company to all students at Humber College.
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Education
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2012 - 2016
Wilfrid Laurier University
Bachelor's Degree, Criminology -
Humber College
1 Year of Completion, Legal Assistant/Paralegal
Community
