Paige Summins
Assistant Manager of Casualty Claims at Rockford Mutual Insurance Company- Claim this Profile
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Bio
LinkedIn User
Paige is a strong leader and understands the insurance industry and how Claims is an integral part of an insurance company success. She is curious, knows how process works and can successfully work with and motivate a team to drive results. She is passionate about serving and strives to remain relevant through the development of herself and others. Paige has high emotional intelligence, is articulate and presents well. I have worked on teams with Paige over the years and she is very engaging, holds herself and others accountable and is someone that you can depend on to deliver. I highly recommend Paige for a leadership role in any organization she chooses.
LinkedIn User
Paige is a strong leader and understands the insurance industry and how Claims is an integral part of an insurance company success. She is curious, knows how process works and can successfully work with and motivate a team to drive results. She is passionate about serving and strives to remain relevant through the development of herself and others. Paige has high emotional intelligence, is articulate and presents well. I have worked on teams with Paige over the years and she is very engaging, holds herself and others accountable and is someone that you can depend on to deliver. I highly recommend Paige for a leadership role in any organization she chooses.
LinkedIn User
Paige is a strong leader and understands the insurance industry and how Claims is an integral part of an insurance company success. She is curious, knows how process works and can successfully work with and motivate a team to drive results. She is passionate about serving and strives to remain relevant through the development of herself and others. Paige has high emotional intelligence, is articulate and presents well. I have worked on teams with Paige over the years and she is very engaging, holds herself and others accountable and is someone that you can depend on to deliver. I highly recommend Paige for a leadership role in any organization she chooses.
LinkedIn User
Paige is a strong leader and understands the insurance industry and how Claims is an integral part of an insurance company success. She is curious, knows how process works and can successfully work with and motivate a team to drive results. She is passionate about serving and strives to remain relevant through the development of herself and others. Paige has high emotional intelligence, is articulate and presents well. I have worked on teams with Paige over the years and she is very engaging, holds herself and others accountable and is someone that you can depend on to deliver. I highly recommend Paige for a leadership role in any organization she chooses.
Experience
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Rockford Mutual Insurance Company
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United States
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Insurance
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1 - 100 Employee
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Assistant Manager of Casualty Claims
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Mar 2021 - Present
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Allstate
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United States
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Real Estate
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Claim Service Leader
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May 2012 - Nov 2020
Hired, trained and performance managed teams of auto liability and bodily injury claim adjusters.• Established individual and team goals and objectives.• Analyzed metrics and created strategic action plans to drive better results.• Communicated team’s successes, opportunities and resulting action plans to senior leadership.• Strategically examined claim files and provided one on one real-time coaching to elevate file quality results by 15% over prior year.• Managed customer dissatisfaction, investigated trends, communicated results and facilitated training to improve customer experience.• Created, tested and redesigned processes to increase early identification of uninsured/underinsured motorist bodily injury claims by 20% over prior year.• Sponsored root cause problem solving committee to ensure timely handling of attorney demands and create solid adjuster out-of-office back-up system. • Identified claim settlement barriers and customized training to drive 30% increase in file closure activity over prior year.• Reviewed method of claim payments and coached on opportunities to lift use of digital payments by 19% over prior year.• Provided oversight to team’s management of $55-80 million in claim loss and expense reserves. Show less
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Evaluation Consultant
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Jan 2011 - May 2012
Provided consistent evaluation and negotiation oversight to bodily injury claim adjusters.• Partnered with adjusters and defense counsel to assess risk and provide recommendation on claim value.• Extended up to $150,000 in claim settlement authority.• Monitored trial activity and assisted in developing complex litigation strategies.• Created and facilitated formal claim training based on skill gaps observed in claim files.
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Staff Claims Service Adjuster
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Nov 2004 - Jan 2011
Investigated, evaluated, negotiated and settled auto liability and bodily injury claims.• Successfully achieved customer service, file quality and production goals.• Developed and executed litigation strategy plans with defense counsel.
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Litigation Paralegal
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Sep 1999 - Nov 2004
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Education
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Roosevelt University
Certificate, Paralegal Studies - Emphasis in Litigation -
University of Wisconsin - Oshkosh
Bachelor's degree, Criminal Justice and Business Administration
Community
