Experience

Cases By Source

• United States
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Customer Experience Manager

  • Dec 2021 - Present

• Account Coordinator

  • Nov 2017 - Dec 2021



Swatch Group

• Switzerland
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Marketing & Sales Coordinator, Tourbillon Boutiques

  • Apr 2014 - Nov 2017

  • Manage product replenishment to maintain model stock assortments for 9 boutiques for 6 Brands • Conduct daily, weekly and monthly product analysis reports via SAP program • Coordinate and satisfy boutique needs highlighted by product analysis results • Issue, manage, and analyze routine reports, including sales reports, operational budget • Complete weekly/monthly sales forecasts and communicate to upper management • Negotiate new contracts and pricing with vendors • Process invoices and manage purchasing to achieve cost effectiveness • Review orders in the system for shipment, priorities, and errors • Act as liaison between Retail Boutiques, Swiss Headquarters & Brand Partners • Plan and execute Annual Boutique Management Sales Meetings • Manage Marketing budget and create media plans by boutique by market in partnership with Head of Retail • Cultivate relationships with Prestige SWATCH brands and coordinate joint marketing & advertising initiatives • Create and manage Sales Associate incentive programs to drive sales and increase sell thru Show less



SEPHORA

• France
• Retail
• 700 & Above Employee

• Client Services Lead Manager

  • Jul 2010 - Apr 2014

  -Assisted in managing the client service, people development, merchandising, and operational functions of the store -Ensured adherence to the Sephora concepts and culture -Ensured maximum profitability and compliance with Sephora’s objectives and values -Developed strategies to grow business and deliver exceptional client service -Assisted with recruiting, training and developing of store team -Ensured merchandising and operational standards were upheld and in compliance with Sephora standards -Utilized client service reporting and onstage observation to monitor service levels and identified areas of opportunity -Monitored daily, weekly, monthly sales results and communicate to staff members -Assisted in achieving store’s sales plans and operating profits while maintaining expenses -Ensured optimum store staffing levels to deliver an exceptional client experience -Developed strategies to grow business, leveraging client loyalty program, events, product knowledge and services -Utilized time and planning tools effectively to ensure that business and operational results were achieved -Analyzed sales trends and reacted appropriately -Assisted with recruiting, interviewing, and hiring product consultants -Ensure that all store consultants successfully completed their new hire training before assuming their responsibilities -Coordinated with Education Experts and Brands for constant review and in-store follow-up training for all product consultants with a focus on product knowledge, services, and Sephora initiatives -Completed all visual updates for skincare, color & fragrance brands -Conducted weekly store walk through to address visual standard compliance -Set-up merchandising presentations and animations that adhered to and enhanced the Sephora concept Show less



Giorgio Armani

• Italy
• Retail Apparel and Fashion
• 700 & Above Employee

• Assistant Buyer, Emporio Armani

  • May 2008 - Dec 2009

  -Assisted Buyer, Merchandising Emporio Armani with seasonal product selection. -Consistently analyzed and reacted to business trends by strategically selecting appropriate merchandise and anticipating customer needs by market. -Monitored industry trends and evaluated competition in the fluctuating marketplace and presented results to senior management. -Set up new items in the item database, maintained all seasonal and replenishment orders in the database. -Executed the monthly Best/Worst Seller Reviews based on seasonal selling reports, developed sales performance reports and presented findings to senior management. -Created all seasonal product knowledge tools and ensured the dissemination of assets to retail store associates/management in cooperation with the Director, Merchandising. -Ordered seasonal merchandise samples and ensured proper maintenance. -Facilitated seasonal trunk shows for 10 Emporio Armani boutiques. -Created all pre-market product analysis and presented all findings to Buyer/Senior management. -Independently managed the supporting businesses of Emporio Armani Men’s RTW, such as Intimates, the Basics Program and Emporio Armani Product Red. -Demonstrated ability to prioritize time-sensitive projects and multiple tasks to achieve productivity and financial goals. Show less

• Assistant Buyer, Accessories, Giorgio Armani & Emplorio Armani

  • Apr 2007 - May 2008

  -Assisted Buyer, Merchandising Emporio Armani with seasonal product selection. -Consistently analyzed and reacted to business trends by strategically selecting appropriate merchandise and anticipating customer needs by market. -Monitored industry trends and evaluated competition in the fluctuating marketplace and presented results to senior management. -Set up new items in the item database, maintained all seasonal and replenishment orders in the database. -Executed the monthly Best/Worst Seller Reviews based on seasonal selling reports, developed sales performance reports and presented findings to senior management. -Created all seasonal product knowledge tools and ensured the dissemination of assets to retail store associates/management in cooperation with the Buyer, Merchandising. -Ordered seasonal merchandise samples and ensured proper maintenance. -Facilitated seasonal trunk shows for all Emporio Armani & Giorgio Armani boutiques. -Created all pre-market product analysis and presented all findings to Buyer/Senior management. -Independently managed the supporting businesses of Emporio Armani & Giorgio Armani accessories such as small leather goods and licensed products. -Demonstrated ability to prioritize time-sensitive projects and multiple tasks to achieve productivity and financial goals. Show less

• Licensing Coordinator (Intern to Temp position)

  • Dec 2004 - Apr 2007

  -Assisted with seasonal product purchases and merchandising for various categories-Executed all data entry and coordinated and executed return authorizations -Communicated with vendors regarding delivery status, product training, etc. -Formatted and distributed weekly sales reports to various personnel -Assisted in the development of new licensed product sales projections -Assisted in monitoring all in-store licensee analysis and business recaps-Assisted in the development of product knowledge training programs -Acted as liaison between GA Corp. and licensees Show less

• Sales Associate

  • Oct 2004 - Dec 2004

  -Upheld and maintained high Armani standards of customer service-Maintained visual standards for store-Developed strong relationship with clientele-Greeted customers with a friendly, engaging attitude-Assessed client needs by listening to their cues and recommending product that fits their style-Sold productively while displaying confidence and enthusiasm-Educated clients on product knowledge (fit, styling, trends and fabrication)-Worked collectively as a team to create a shopping experience that exceeds the client’s expectation-Maintained a clean and organized sales floor through hanging and folding merchandise. Show less