Experience

Comfort Systems USA Strategic Accounts

• Facilities Services
• 1 - 100 Employee

• Technical Service Representative

  • Aug 2018 - Present

  - Provided regular technical support services for 165+ external clients and 65+ internal clients, and followed up regularly to ensure satisfactory resolution- Trained 14+ employees in troubleshooting, customer care, and coordinating roles- Analyze HVAC equipment conditions via remote monitoring and dispatched mechanical services to sites in need of system repair

• National Account Coordinator

  • Dec 2016 - Aug 2018

  - Revised quotes, resolved invoice disputes and supervised preventative maintenance schedule and execution for ~3500 locations- Pulled daily and weekly reports to identify performance concerns- Reported performance results and improvement plan to corporate clients for weekly review and feedback- Administrated quality control by coaching internal service team and mechanical vendors - Coordinated client services using 145k+ vendors to ensure prompt, thorough and cost effective services that comply with contracted expectations. - Reviewed service contracts for corporate clients to ensure adherence to contractual obligations. - Communicated expectations to internal service team and mechanical vendors

• Customer Service Representative

  • Oct 2015 - Dec 2016

  - Answered up to 122 calls per day to assist HVAC customers and mechanical technicians with a variety of concerns - Modified HVAC climate control settings and utilized energy management systems- Tailored support to meet the individual needs of business clients by adhering to client-specific SOPs and all subsequent weekly revisions



J & L Glass

• Mooresville, Indiana

• Office Administrator

  • Mar 2015 - Jun 2015

  Handled AP & AR invoices Quoted bids for commercial & residential service Scheduled & Dispatched service jobs Handled incoming service calls via phone & email Ordered parts & materials for service jobs Handled AP & AR invoices Quoted bids for commercial & residential service Scheduled & Dispatched service jobs Handled incoming service calls via phone & email Ordered parts & materials for service jobs