Paige Haeberle
Project Manager at OPTiMO Information Technology- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Certified Scrum Product Owner
Scrum AllianceJun, 2022- Sep, 2024 -
Certified Scrum Master
Scrum AllianceMar, 2015- Sep, 2024
Experience
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OPTiMO Information Technology
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Project Manager
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Jun 2022 - Present
• Working with Stakeholders to define requirements.• Prioritizing and grooming these requirements into Epics, Features, and Stories.• Maintaining project plan and prioritizing work to expedite product delivery.• Coordinate and allocate team resources for every sprint.• Managing project delivery artifacts in Version One to ensure timely completion and accurate reporting.• Creating and managing ServiceNow tickets to implement changes in all environments: Dev, SIT, UAT, and Production.• Drafting weekly status reports and providing updates to USPS stakeholders during bi-weekly status meetings.• Involved in RACI definition, Project Kick-off details and Project Quality Measurement and Analysis.
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Lead Analyst
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Aug 2019 - Jun 2022
• Working with Business Stakeholders to define high level requirements.• Decomposing and prioritizing these requirements into Epics, Features, and Stories.• Writing acceptance criteria to meet requirements• Composing test cases that cover the acceptance criteria.and that meet testing best practices.• Managing the artifacts in Version One to ensure timely completion and accurate reporting.• Opening Service Now tickets to get changes made in all environments: Dev, SIT, UAT, and Production.
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SocketLabs
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United States
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Software Development
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1 - 100 Employee
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Business Analysis & Quality Assurance
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Oct 2018 - Aug 2019
• Managed the collection and definition of business requirements • Composed stories with acceptance criteria, Gherkin syntax scenarios, and QA Definition of Done.• Tested changes initiated by the stories for release.• Mapped story changes against the existing process to understand impacts and plan releases.• Worked with departmental stakeholders to manage the development work intake process to support expeditious growth.• Managed a development delivery schedule to ensure tasks are completed by scheduled milestones.
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JPMorgan Chase & Co.
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United States
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Financial Services
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700 & Above Employee
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Sr Consultant - IT BA - QA
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Jun 2017 - Oct 2018
• Interact with the Business Stakeholders to define needs for work queues to expedite loanprocessing, underwriting and closing.• Conduct Business Process Analysis to ensure IT changes and enhancements meet Stakeholder needs.• Prioritize/manage the backlog, groom stories and obtain approval for future development activities.• Define and execute testing for the changes to the work queues.• Create test scenarios and scripts in HP ALM.• Triage defects and work with developers for resolution.• Assist with UAT test planning• Plan and support production releases• Substitute for Scrum Master when required.
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Barclaycard
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United Kingdom
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Financial Services
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700 & Above Employee
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Quality Engineering Team Lead - Consumer Lending (AVP)
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Jun 2015 - Jun 2017
Directed the manual testing given the functional requirements for the launch of a new lending product.Served as Scrum Master for the team developing consumer lending automated testing.Worked with business units to define their User Acceptance Testing and Production Verification Testing plans.Developed and socialized executive reports to communicate testing progress to the project stakeholders.Defined the requirements for testing environments to facilitate Continuous Integration and Continuous Delivery into the production pipeline.Ensured the appropriate governance over defect management and testing traceability using Rally and QC applications.
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Sr. Analyst Quality Engineering - Testing Innovation and Governance
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Jul 2013 - Jun 2015
Advise QA team members regarding Business Processes, Testing Best Practices and Technology Procedures.Create or enhance QA Standards, Policies, and ProceduresFacilitate the QA training covering the Credit Card Process, System, and QA Process trainingResponsible for audit artifact collection and communication.Liaise for the Technology Risk and Control initiative.Test and communicate workflow changes to HP Quality Center.Identify and drive QA Process Improvements projects and initiatives.Manage the Broad Fix process to identify Technology Process Improvements.
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Senior QA Analyst - Program Lead
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Nov 2011 - Jul 2013
Oversaw a large partner launch consisting of 4 unique projects that build process components from Point of Sale through to Settlement.Managed a team of 5 QA Analysts.Maintained quality throughout the project life cycle, by reviewing and approving BRDs and FRDs, composing Program and Project level test strategies, and reporting on and analyzing testing progress. Worked with the Project team to ensure accuracy, completeness, and feasibility of testing plan.Wrote risk reports to identify any risks for pending releases and requirement traceability reports to inform management of potential lack of testing coverage.Facilitated daily calls with the client team to coordinate integration testing and defect resolution.
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Freedom Mortgage Corp
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United States
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Financial Services
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1 - 100 Employee
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Sr. Business Analyst
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Jan 2006 - Feb 2011
Responsible for a varied list of Business Analysis efforts and support activities including: workflow mapping, process integration, user training, system documentation, testing, and post deployment support. Consistently served as Subject Matter Expert for business process analysis and improvement.Defined system requirements for enhancements or changes to: the Loan Originations System (LOS), Loan officer Web site and Electronic Document Management System (EDMS), given the business process analysis.Tested the enhancements or changes.Worked directly with the developers to achieve the desired business results.Frequently served as trainer for various business processes and systems.Acted as super admin and help desk escalation contact for 4 major business applications: the Point of Sale System, LOS, Loan officer Web site and EDMS.Some specific enhancement projects:Integrally involved with the design, testing, training and implementation of several major industry changes, including MDIA, RESPA 2010 and HVCC.Led the analysis, documentation and implementation of a Vender eDisclosure and eClosing document system and process
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Wilmington Finance
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Financial Services
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1 - 100 Employee
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Sr. Business Analyst – Process Improvement
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Jun 2005 - Jan 2006
Reviewed and analyzed business methods, identified continuous improvement opportunities, created and maintained all necessary support materials, worked with users to trouble shoot issues with systemic processes.Mapped in detail the origination process for 8 wholesale branchesIdentified, tracked and managed until resolution over 75 recommendations for process improvementEstablished and managed the policy and procedure change process. Wrote and obtained necessary approval for 30+ policy and procedure changes.Analyzed options, recommended, and deployed a new data integrity vender for entire company.
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Upland Mortgage
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United States
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Financial Services
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Business Systems Analyst
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Mar 2004 - May 2005
Involved in all aspects of System Design Life Cycle for an Automated Underwriting System, Identified necessary changes, defined requirements for system enhancements, planned the testing and deployment, validated the system’s performance, reported on findings, and maintained testing records for audit purposes. Also, charged with training internal and external users on the system, creating system documentation, providing end-user support and directing coworkers.Managed 4 major system enhancement projects and their ongoing maintenance.Identified 33% percent of system bugs, on a team of 5 testers.Created the plan and defined the procedures for the launch of a new support center.Within 4 months of hire, entrusted to train users on 2 different system interfaces.
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West Chester University
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United States
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Higher Education
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Business Practices Analyst
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Dec 2001 - Jul 2003
Independently managed the project to document Administrative and Fiscal Affairs Division procedures into one standardized format. This project entailed working with cross-functional units to analyze, improve and document processes into approved policies and procedures.Documented 60+ approved procedures in a higher education environment.Created, edited and maintained the division Web site consisting of 500+ pages.Developed and facilitated the customer service training for the entire division.
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Business Analyst
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Aug 1997 - Dec 2001
During my time at Wendover, I was promoted to progressively more responsible positions. These positions became more visible and by the end entailed daily interaction with upper management, functional managers as well as line employees.; Operations Consulting 12/00 – 12/01Led the project to standardize all loan servicing policies and procedures, monitored and provided data for the client service level dashboard, performed time studies and created staffing models for loan servicing areas.As the project manager, obtained approval for 150+ procedures. Named the management liaison for the ISO 9000 certification process.Developed ISO Quality Procedures for Wendover and associated record templates.Created the training material and trained 30 ISO Internal Auditors. Business Analyst – Training and Documentation 5/00 – 12/00Assisted with defining system requirements and tested the system changes. Worked to define and analyze cross-functional processes with Customer Service, Credit, Fraud, Collections and Loan Accounting areas for a new client’s online revolving credit product. Also, created all training materials and trained employees to service online credit accounts and translated technical documentation into end user support information.
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Education
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1997 - 2000
Penn State University
Master of Business Administration (M.B.A.) -
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Kutztown University of Pennsylvania
Bachelor's degree
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