App and Support Specialist

• Jan 2022 - Present

IT Intern

• Oct 2018 - Dec 2021

● Troubleshoot hardware, software, network, and other technology. ● Repair and configure both Microsoft Windows and Apple Mac devices.● Manage more than five hundred user accounts through on-premises Active Directory, Azure Active Directory, and Microsoft 365.● Interact with members of the organization in person or over the phone to provide Help Desk service. ● Apply previous knowledge and concepts to new situations and provide practical solutions. ● Update or replace systems, including labs with up to twenty devices, to conform to ever-changing security and performance standards.● Code and design business applications and forms with Microsoft PowerApps and Power Automate. ● Identify problems or business needs and establish goals to implement a solution. Show less

IT Assistant

• Jul 2021 - Sep 2021

● Prepared and configured more than forty new computers. ● Installed hardware and software updates for seventy-six workstations and twenty-eight point of sale systems. ● Provided technology support across the property for over two hundred employees. ● Prepared and configured more than forty new computers. ● Installed hardware and software updates for seventy-six workstations and twenty-eight point of sale systems. ● Provided technology support across the property for over two hundred employees.

Garden Center Associate

• May 2021 - Jul 2021

● Provided information and assistance to about forty customers per workday. ● Wrote tickets for customers' orders and completed their transactions. ● Performed routine plant care for eight greenhouses, including watering and removal of dead flowers or leaves. ● Provided information and assistance to about forty customers per workday. ● Wrote tickets for customers' orders and completed their transactions. ● Performed routine plant care for eight greenhouses, including watering and removal of dead flowers or leaves.

Grocery Cashier

• Jan 2020 - Sep 2020

● Engaged customers to provide a pleasant shopping experience and ensure they found items they needed. ● Rung up hundreds of purchases quickly and effectively. ● Bagged customers’ groceries after completing their transactions. ● Followed safety guidelines to protect customers and staff during the initial outbreak of Covid-19. ● Engaged customers to provide a pleasant shopping experience and ensure they found items they needed. ● Rung up hundreds of purchases quickly and effectively. ● Bagged customers’ groceries after completing their transactions. ● Followed safety guidelines to protect customers and staff during the initial outbreak of Covid-19.

Customer Service Associate

• Oct 2018 - Jun 2019

● Handed out samples to customers as they entered the shop. ● Completed transactions for dozens of customers. ● Boxed fudge and scooped ice cream. ● Popped twenty bags of plain popcorn or kettlecorn each shift. ● Handed out samples to customers as they entered the shop. ● Completed transactions for dozens of customers. ● Boxed fudge and scooped ice cream. ● Popped twenty bags of plain popcorn or kettlecorn each shift.

Food Service

• Aug 2018 - Dec 2018

● Washed all dishes from the morning shift. ● Completed transactions for about fifty students and staff each shift. ● Prepared sub sandwiches and wraps to order. ● Tended the storefront while staff were on break. ● Washed all dishes from the morning shift. ● Completed transactions for about fifty students and staff each shift. ● Prepared sub sandwiches and wraps to order. ● Tended the storefront while staff were on break.