Customer Care Specialist

• May 2021 - Present

Office Coordinator

• Jan 2020 - Feb 2021

• Developed leads, scheduled appointments, identified customer needs, and marketed appropriate products and services while using a customer-focused, needs-based review process to educate customers about insurance options• Client services included responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification• Passed the National & State Property & Casualty exam via PearsonVue• Sold financial accounts including: money markets, credit cards, checking & savings accounts

Sales Account Manager

• Jun 2015 - Dec 2019

• Build long-lasting customer relationships by recording and tracking sales, interactions, and preferences to provide sales techniques based on their unique needs, maintain calendar for timely follow-up and continued growth of account and sales, schedule and hold sales calls• Engage and educate customers on the phone, by email, through website, and face-to-face in showroom with superior knowledge of product• Schedule and coordinate sizing trips, send samples and sizing kits, represent company at trade shows• Cultivate customer trust by anticipating their needs and addressing concerns with solution based approach

Sales Lead

• Oct 2014 - May 2015

• Exceeded sales goals while tracking and reporting revenues accurately on a daily, weekly, and monthly basis• Opened and closed store, set marketing displays for sales floor and windows, inventoried and prepared daily shipment for sales floor, merchandized and maintained stock of new product, fulfilled and shipped online and in store orders, prepared nightly deposit, oversaw loss prevention• As lead manager on sales floor, achieved high sales while being a positive example for staff to emulate, monitored hourly sales goals, upheld company standards through keeping a safe, clean, and organized space• Scheduled all store maintenance, created weekly shift schedule for staff of 20+, maintained management calendar, conducted weekly and monthly store audits, processed weekly payroll, ordered bi-weekly supplies, organized store events

Bakery Team Member

• May 2012 - Sep 2014

• Drove department sales by educating customers about products, suggestive selling, and creating exceptional guest experience• Took direction from multiple leaders and prioritized and functioned independently in fast paced environment• Merchandised and created effective marketing displays and seasonal store sets• Assisted with ordering, receiving, and tracking inventory levels and margins to hit targeted goals, setting and adjusting pars as needed• Maintained close communication with, and responded to requests and guidance from Buyers to ensure product selection met store needs

Sales Manager

• Mar 2008 - Dec 2011

• Promoted from Key Holder to Assistant Manager to Sales Manager positions in the company’s highest grossing location with over $5,000,000 in sales• Delivered consistently extraordinary customer service focused on relationship building through direct mail, email, and phone contact and fostering extensive clientele book• Managed store inventory levels according to emerging market trends, communicated daily sales data, trends, and stock analysis to buying office for prompt response to market activity and profit maximization• Planned and hosted private shopping parties for clients and community organizations, assisted in developing and updating company social media accounts daily

Assistant Manager

• Aug 2003 - May 2006

Ranked in the Top Five Sales Associates for the US in 2005Interviewed, selected and trained qualified sales associatesDeveloped selling team through training and delegating responsibilities Created merchandise displays in store windows and throughout storeCoordinated fashion shows, private shopping parties and other store eventsMaintained inventory management, shrink reduction and loss mitigation controlsDeveloped sales floor approach targeted to individual shopper needs and buying habitsCoached new associates on essential selling skillsIdentified opportunities to optimize merchandise presentation based on selling experience and customer feedback