Experience

MCPC

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Document Specialist

  • Oct 2018 - Present

  Draft work instructions and policy documentation for all West Michigan customers including, but not limited to: Herman Miller, Spectrum Health, Amway, The Boyd Group, Meijer, the Van Andel Institute and Perrigo; create general policies and procedures for internal West Michigan departments; create and manage MCPc Grand Rapids OneDrive group site; manage and maintain all internal and customer documents physically and electronically; coordinate project documentation requests with project managers; oversee Herman Miller Windows 10 Deployment Project schedule, documentation, and crisis management; collaborate with subject matter experts and business partners to verify that all documentation information is accurate and satisfactory; assist with processing and filing orders; assist with office supply ordering and general office maintenance. Show less



Self-Employed

• Greater Grand Rapids, Michigan Area

• Freelance Technical Writer

  • Jul 2018 - May 2019

  Collaborate with content and subject matter experts; create documentation per client parameters; research technical concepts; draft white papers; draft website content; author technical blog articles; generate documents for portfolio; maintain and update portfolio website. Collaborate with content and subject matter experts; create documentation per client parameters; research technical concepts; draft white papers; draft website content; author technical blog articles; generate documents for portfolio; maintain and update portfolio website.



Advantage Solutions

• Advertising Services
• 700 & Above Employee

• Bilingual Deduction Specialist

  • Feb 2016 - Jul 2018

  Manage and process deductions for two French Canadian Unilever accounts; maintain audit standards and practices; provide written and verbal correspondence to Unilever key account managers and customers; process payments; communicate with Unilever sales and logistics to resolve freight related claims; data entry; print and mail cheques; track invoices; manage cheques and invalid payments; provide quarterly account summaries; assist with payments for additional accounts; new hire training and evaluation. Show less



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Customer Service Representative

  • Apr 2015 - Sep 2015

  Provide written and verbal customer service in English; provide written customer service in French; data entry; manage internal accommodation systems; update internal accommodation profiles; manage/update guest profiles and individual reservations; negotiate with partners and other internal departments; provide security verification for sensitive internal and external documents; process incoming emails from guests and partners; calculate rates and taxes for accommodations. Provide written and verbal customer service in English; provide written customer service in French; data entry; manage internal accommodation systems; update internal accommodation profiles; manage/update guest profiles and individual reservations; negotiate with partners and other internal departments; provide security verification for sensitive internal and external documents; process incoming emails from guests and partners; calculate rates and taxes for accommodations.



Aquinas College - Grand Rapids

• United States
• Higher Education
• 400 - 500 Employee

• Aquinas College Campus Safety Dispatcher

  • 2011 - Apr 2015

  Edit administrative documents, facilitate emergency response plans, provide customer service, perform data entry, perform switchboard operations, oversee radio operations, manage personnel, promote public relations, facilitate inter-departmental communications, manage inventory, monitor video surveillance and alarm systems, assist with campus maintenance and non-emergency communications, perform crisis training and evaluation Edit administrative documents, facilitate emergency response plans, provide customer service, perform data entry, perform switchboard operations, oversee radio operations, manage personnel, promote public relations, facilitate inter-departmental communications, manage inventory, monitor video surveillance and alarm systems, assist with campus maintenance and non-emergency communications, perform crisis training and evaluation