Pagan Moore
Customer Success Manager at Crexi- Claim this Profile
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Topline Score
Bio
Monica King
Pagan performed exceptionally on projects and did not fail a single time. Always on time and multi-skilled co-worker with excellent communication skills. Reliable and precise colleague - Pagan's ideas, skills, knowledge and understanding of dependencies made projects a dream to work on. If you need a highly committed expert, Pagan is the right person.
Xennya Fennoy
Pagan Moore is a motivated, forward-thinking and also intelligent Tier II Support Specialist who has lots of knowledge in her field. She is a detail-oriented, goal-oriented, ambitious and powerful co-worker, her knowledge is vast and thorough. I would recommend her with any project that requires the very best in Customer Support execution. Is always capable of adapting to new working environments. Very positive attitude towards work. Pagan Moore worked far beyond the call of duty. She is an asset to any organization.
Monica King
Pagan performed exceptionally on projects and did not fail a single time. Always on time and multi-skilled co-worker with excellent communication skills. Reliable and precise colleague - Pagan's ideas, skills, knowledge and understanding of dependencies made projects a dream to work on. If you need a highly committed expert, Pagan is the right person.
Xennya Fennoy
Pagan Moore is a motivated, forward-thinking and also intelligent Tier II Support Specialist who has lots of knowledge in her field. She is a detail-oriented, goal-oriented, ambitious and powerful co-worker, her knowledge is vast and thorough. I would recommend her with any project that requires the very best in Customer Support execution. Is always capable of adapting to new working environments. Very positive attitude towards work. Pagan Moore worked far beyond the call of duty. She is an asset to any organization.
Monica King
Pagan performed exceptionally on projects and did not fail a single time. Always on time and multi-skilled co-worker with excellent communication skills. Reliable and precise colleague - Pagan's ideas, skills, knowledge and understanding of dependencies made projects a dream to work on. If you need a highly committed expert, Pagan is the right person.
Xennya Fennoy
Pagan Moore is a motivated, forward-thinking and also intelligent Tier II Support Specialist who has lots of knowledge in her field. She is a detail-oriented, goal-oriented, ambitious and powerful co-worker, her knowledge is vast and thorough. I would recommend her with any project that requires the very best in Customer Support execution. Is always capable of adapting to new working environments. Very positive attitude towards work. Pagan Moore worked far beyond the call of duty. She is an asset to any organization.
Monica King
Pagan performed exceptionally on projects and did not fail a single time. Always on time and multi-skilled co-worker with excellent communication skills. Reliable and precise colleague - Pagan's ideas, skills, knowledge and understanding of dependencies made projects a dream to work on. If you need a highly committed expert, Pagan is the right person.
Xennya Fennoy
Pagan Moore is a motivated, forward-thinking and also intelligent Tier II Support Specialist who has lots of knowledge in her field. She is a detail-oriented, goal-oriented, ambitious and powerful co-worker, her knowledge is vast and thorough. I would recommend her with any project that requires the very best in Customer Support execution. Is always capable of adapting to new working environments. Very positive attitude towards work. Pagan Moore worked far beyond the call of duty. She is an asset to any organization.
Credentials
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Project Management Foundations: Schedules
LinkedInAug, 2019- Nov, 2024 -
Six Sigma: Green Belt
LinkedInAug, 2019- Nov, 2024 -
Certified ScrumMaster® (CSM®)
Scrum AllianceMar, 2023- Nov, 2024 -
Loan Originator, Mortgage
NMLS
Experience
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Crexi
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United States
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Software Development
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200 - 300 Employee
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Customer Success Manager
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Aug 2022 - Present
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Better
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United States
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Financial Services
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700 & Above Employee
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Processing Expert
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Mar 2021 - Apr 2022
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Businessolver
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Member Advocate
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Sep 2019 - Feb 2021
Answering inbound calls from members with issues relating to employee health and wellness benefits Educating employees on company benefit packages Troubleshooting technical issues relating to accessing their benefits portal Assisting participants with their benefits enrollment Answering inbound calls from members with issues relating to employee health and wellness benefits Educating employees on company benefit packages Troubleshooting technical issues relating to accessing their benefits portal Assisting participants with their benefits enrollment
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Castlight Health
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Tier II Support Specialist
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Apr 2019 - Sep 2019
• Respond to customer service requests within established SLA's via email, phone, live chat, etc. • Take ownership of resolving customer service issues from start to finish • Exhibit a high level of familiarity with our applications and its functionalities • Gather, analyze and present customer service feedback to various stakeholders • Analyze requests to lower support drivers and predict future support volume • Find and adopt operational efficiencies in customer support processes • Document procedures and policies to ensure the successful expansion of future customer support operations Show less
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CASTLIGHT HEALTH, INC.
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United States
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Software Development
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1 - 100 Employee
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User Support Specialist
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Sep 2017 - Apr 2019
Answer constant flow of customers’ calls with up to 10 calls in queue per hour · Responsible for supporting end users through multiple channels (email, phone and chat) · Troubleshoot a variety of fitness tracking services and maintain a knowledge of android and iOS · Enter customer interaction details in Sales Force to track requests, document problems and record solutions offered · Adhere to company policies and scripts to consistently achieve call-time and quality standards · Educate users on how to use company systems, complete forms and obtain desired services · Enhance productivity by achieving goals for call scripts and maintain control over direction of conversations · Assist users with their concerns · Trained all new employees for all tasks · Built relationships with clients via phone, email, and live chat · Primary contact to resolve various issues related to healthcare administrative and incentive needs Show less
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Intellicor International Academy
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United States
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Education Management
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1 - 100 Employee
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Middle School Science and Social Studies Teacher
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Aug 2016 - Jul 2017
• Adopt distinctive teaching methodologies, documented all lessons, facilitate group discussion and mentored troubled students • Ensure students comprehend the curriculum and support students who require extra guidance • Work with other teacher to ensure the success of students in all classes • Adopt distinctive teaching methodologies, documented all lessons, facilitate group discussion and mentored troubled students • Ensure students comprehend the curriculum and support students who require extra guidance • Work with other teacher to ensure the success of students in all classes
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American Red Cross
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United States
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Non-profit Organizations
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700 & Above Employee
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Donor Client Support Specialist
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Apr 2012 - Aug 2016
• Donor record modification • Product control and donor concerns • Answering donor eligibility and hospital questions • Assist in new hire training • Donor record modification • Product control and donor concerns • Answering donor eligibility and hospital questions • Assist in new hire training
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Quality Control Group Leader
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Jun 2006 - Sep 2011
Pre and Post kit testing of drug screening kits and blood coagulation time Acting supervisor when manager is away Complaint testing Product stability testing Pre and Post kit testing of drug screening kits and blood coagulation time Acting supervisor when manager is away Complaint testing Product stability testing
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BAYADA Home Health Care
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United States
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Hospitals and Health Care
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700 & Above Employee
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Home Health Aide
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Jan 2009 - Oct 2009
Assisted patients with feeding, bathing and dressing Assisted nurses with obtaining vital signs Assisted patients with feeding, bathing and dressing Assisted nurses with obtaining vital signs
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Bath & Body Works
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United States
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Retail
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700 & Above Employee
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Sales Associate
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Oct 2008 - Jan 2009
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American Red Cross
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United States
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Non-profit Organizations
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700 & Above Employee
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Intern
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Jan 2006 - Apr 2006
Certified to instruct First Aid, CPR and AED Certified to instruct First Aid, CPR and AED
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Elon University
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United States
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Higher Education
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700 & Above Employee
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Biology Lab Teaching Assistant
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Jan 2003 - Apr 2006
Assisted professors in running general biology labs and graded lab assignments and test Assisted professors in running general biology labs and graded lab assignments and test
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Education
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2015 - 2016
University of Phoenix
Certification, Project Management -
2013 - 2014
University of Phoenix
Master of Business Administration (M.B.A.), Business Administration and Management, General -
2010 - 2012
University of Phoenix
Masters, Health Administration; education -
2002 - 2006
Elon University
Bachelors, Biology; Psychology -
1999 - 2002
East Gaston High School
High School Diploma
Community
