Experience

Zevas Communications

• Outsourcing/Offshoring
• 1 - 100 Employee

• Senior Sales Executive

  • Feb 2016 - Present

  Cork City, Ireland I currently work in a sales based call centre. The role involves all aspects of telesales for an Irish electricity company both to the consumer and business market. It encompases engaging with inbound and outbound residential customers. Other job responsibilities training and educating new employees and liaising with different managers within the call centre internally and with the client company. As this is a sales role it involves working in a high pressure environment and I must… Show more I currently work in a sales based call centre. The role involves all aspects of telesales for an Irish electricity company both to the consumer and business market. It encompases engaging with inbound and outbound residential customers. Other job responsibilities training and educating new employees and liaising with different managers within the call centre internally and with the client company. As this is a sales role it involves working in a high pressure environment and I must ensure targets are reached and exceeded on a daily and weekly basis.This has given me the opportunity to thrive in a pressurised environment which is a skill that can be applied to any role. Show less



Asdee GAA

• Website & Social Media Co-Ordinator, Fundraising Officer

  • Jan 2010 - Present

  Asdee, Co. Kerry, Ireland I am responsible for running and updating the website and all the social media profiles of Asdee GAA sports club. This involves interacting with supporters,sponsors,officers etc to provide club information,match reports and photographs of all of the Asdee GAA teams. In my role of Fundraising Officer I am responsible for developing and implementing fundraising campaigns for the club. To date I have managed four different fundraising campaigns for the club. The most successful campaign I have… Show more I am responsible for running and updating the website and all the social media profiles of Asdee GAA sports club. This involves interacting with supporters,sponsors,officers etc to provide club information,match reports and photographs of all of the Asdee GAA teams. In my role of Fundraising Officer I am responsible for developing and implementing fundraising campaigns for the club. To date I have managed four different fundraising campaigns for the club. The most successful campaign I have managed to date exceeded our target by 180%. Both of these roles are voluntary. Show less



Abtran

• Ireland
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Team Manager

  • Jun 2015 - Feb 2016

  Cork In this role I was the manager of a customer service team for an Irish utility company at a call centre. I was responsible for all aspects of training and management for a team of fourteen staff agents. The training aspect of the job included educating them about our product, company procedures, computer programmes and ideal telephone manner. The management brief involved setting shift times (these varied daily as it was a fast paced 24 hour call centre),assisting them with job related… Show more In this role I was the manager of a customer service team for an Irish utility company at a call centre. I was responsible for all aspects of training and management for a team of fourteen staff agents. The training aspect of the job included educating them about our product, company procedures, computer programmes and ideal telephone manner. The management brief involved setting shift times (these varied daily as it was a fast paced 24 hour call centre),assisting them with job related problems, analysing agents daily call statistics and providing coaching where improvement was needed and acting as the point of contact between the agents and upper management. I also had to attend standard weekly meeting between agents, team managers and operational managers to identify to assess the running of operations at the company and gained experience using SAP CRM 4 and SAP CRM 7 computer systems. Show less



GH Enterprises

• Marketing & Sales Executive

  • May 2013 - Sep 2014

  Ballybunion, Co. Kerry, Ireland I was responsible for digital marketing, direct marketing, advertising, website design and social media management within the company. I also have responsibility for the sales department where I have gained experience of telesales, on-line sales, postal sales, conference sales and business to business sales.



RK Corporation

• Trainee Sales Manager

  • May 2012 - Sep 2012

  Waterford City, Ireland Initially, I was responsible for setting personal sales targets, conducting door to door sales and business to business sales. I was then promoted to trainee sales manager where I gained the additional responsibilities of managing a sales team, training each new member on my team, setting sales goals for each team member and overall team goals. I also gained experience in public speaking as I had to make presentations to a large audience a number of times per week. I left this summer job to… Show more Initially, I was responsible for setting personal sales targets, conducting door to door sales and business to business sales. I was then promoted to trainee sales manager where I gained the additional responsibilities of managing a sales team, training each new member on my team, setting sales goals for each team member and overall team goals. I also gained experience in public speaking as I had to make presentations to a large audience a number of times per week. I left this summer job to return to my studies Show less