Experience

Leaders Romans Group

• United Kingdom
• Real Estate
• 500 - 600 Employee

• Renewal Administrator

  • Jun 2023 - Present



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• UK Direct

  • Jan 2021 - Jul 2021



XL Catlin

• Bermuda
• Insurance
• 700 & Above Employee

• Process Specialist

  • Nov 2015 - Sep 2017

  Marine Insurance process. • Managed key marine insurance process, drove operational efficiency initiatives and team management, oversaw escalation calls and resolved customer issues, ensuring quality service • Contributed in overall service delivery, SLA Management and monitored performance against key success metrics while identifying and mitigating risks • Implemented quality control measures in compliance to the specified standards while performing root-cause analysis to prevent any reoccurrences and defective issues • Ensured adherence to standard operating procedures required by the process, ensured client’s issues are promptly addressed; provided resolution in a timely and professional manner • Supported all the section wide initiatives that were undertaken to improve delivery against Service level agreement. Ensured that the team is always within Performance Level Agreement by constant queue monitoring Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Document Review Specialist

  • Jul 2013 - Apr 2015

  COAL - Court Orders and Levies • Conducted document review to identify gaps and provide appropriate and accurate reports and assessed documents against relevance, responsiveness, privilege, and confidentiality • Facilitated contract drafting, review, analysis and negotiation support in connection with a wide range of intellectual property-based vendor agreements including technology services, software, data, electronic trading services and professional services • Provided legal review and negotiation support to Consumer and Community Banking (CCB) businesses. • Delivered electronic trading products and services to the customers and/ utilized third party trading platforms on the customer’s behalf • Managed a page-by-page review and analysis of the client's paper documents to determine if it should be produced to opposing parties • Also provided support for various other processes like CTR (Currency Transaction Reporting) and CRR (Compliance and Regulatory Reporting) – these processes deal with Anti-Money Laundering, whenever required Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Seller support Associate

  • Sep 2012 - Mar 2013