Experience

Tangible

• United Kingdom
• Market Research
• 1 - 100 Employee

• Consumer Research Manager

  • Nov 2022 - Present



Morris Hargreaves McIntyre

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Field Manager/Quantitative Researcher

  • Nov 2021 - Nov 2022

• Field Manager/Trainee Data Analyst

  • Nov 2021 - May 2022



John Lewis & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Experience Partner

  • Apr 2021 - Nov 2021



MuscleFood

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Consultant

  • Jan 2021 - Mar 2021



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Affiliate Relations Executive

  • Apr 2019 - Dec 2020

  • Efficiently and effectively helping customers deal with any post rental issues/queries whilst consistently achieving well over targets set by management on cases handled.• Liaising directly with suppliers to gain the best outcome possible for customers.• Excellent communication skills to provide customers with a calm and professional solution to any issues.• Working directly and closely with white label affiliates such as Jet2 and Ryanair. • Efficiently and effectively helping customers deal with any post rental issues/queries whilst consistently achieving well over targets set by management on cases handled.• Liaising directly with suppliers to gain the best outcome possible for customers.• Excellent communication skills to provide customers with a calm and professional solution to any issues.• Working directly and closely with white label affiliates such as Jet2 and Ryanair.



Morris Hargreaves McIntyre

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Field Data Coordinator

  • Jun 2014 - Apr 2019

  •Coordinating the hiring of interviewers and ensuring that the right person is hired for the correct project.•Coordinating interviewers and managing data for some of the biggest visitor attractions in the UK; Including Tate Modern & Britain, Natural History Museum & the British Museum. This also developed into managing some international clients such as Vasa in Sweden.•Strong communications with clients, it is vital to keep the clients up to date with sample size and also keeping them up to date with any rota changes. •Overseeing the testing and data processing of surveys for a number of major cultural organisations in the UK.