Consumer Lending Quality Control Supervisor

• Aug 2022 - Present

Consumer Lending Quality Control Officer

• Jan 2022 - Aug 2022

Special Credits Quality Control Officer

• Mar 2019 - Jan 2022

Research Quality Assurance Specialist

• Apr 2018 - Mar 2019

Dispute Resolution Specialist

• Dec 2016 - Apr 2018

Card Fraud Specialist

• Apr 2015 - Dec 2016

Customer Service Associate

• Jul 2018 - May 2019

Pharmacy Technician

• Nov 2014 - Apr 2015

 Assists the Pharmacist with providing safe and appropriate pharmacy services to Walgreens patients in accordance with the policies and procedures of Walgreens, the state’s professional standards, and other regulatory entities. Assist the pharmacist with the preparation and dispensing of medications and supplies using appropriate techniques and following Walgreens policies and procedures. Maintain confidentiality of patient and proprietary information. Assists with recording and maintain pharmacy temperature and cleaning logs. Ensures that all pharmacy surfaces, laminar flow hoods, and clean room are cleaned per Walgreens policy. Picks and packs medical supplies to fill patient orders. Accurately dispenses products in the computer system to generate a delivery ticket and/or prescription labels; confirms delivery tickets after delivery.

Shift Lead

• Mar 2013 - Nov 2014

 Responsible for opening and closing the store in the absence of store management, including all required system start-ups. Responsible for handling cash and ensuring the floor and stockroom are ready for the business day. Responsible for completing product returns, order voids, customer refunds, cash drops to the safe, and proving change as requested to cash registers. Responsible, in coordination with store management, for maintain the accuracy of on-hand balances and pricing of store inventory, both on signage and in the system. Act as a non-management key holder for the store. Verifies appropriate paperwork and system reporting for store activities that affect inventory, such as deliveries, orders, and claims. Review and maintain records of all scanning errors, price verifications, items not on file, price modifications, and voids. Maintain a good understanding of various store systems including, SIMS, AS/400, and Signs Plus. Provide customers with courteous, friendly, fast, and efficient service and information. Conducting special assignments, as requested. Ensuring invoices gets sent weekly to Accounts Payable. Ensuring that daily tasks are being delegated to employees.

Head Photo Specialist

• Jul 2011 - Mar 2013

 Train new photo technicians. Maintain, organize, and order photo supplies. Assist customers with questions. Answer a multi-phone system and transfer calls. Cash handling over $100 during each shift. Verify cash counts with managers. Maintain a clean work environment. Vendor receiving. Stock coolers and floors with merchandise. Dispose of trash and return items properly. Maintain expiration food and products monthly. Various bathroom duties.