Experience

District Bridges

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Main Street Manager, Columbia Heights & Mount Pleasant

  • Mar 2023 - Present

• Events & Engagement Manager, Ward 1

  • Nov 2022 - Mar 2023



True Chesapeake Oyster Co. , 13.5% Wine Bar, The Food Market

• Front of House Floor Manager, Server

  • Nov 2021 - Mar 2023

  Popular restaurants with shared tables, located in the bustling and trendy Hampden in Baltimore, adjacent to Johns Hopkins University. Popular restaurants with shared tables, located in the bustling and trendy Hampden in Baltimore, adjacent to Johns Hopkins University.



Audley Travel

• United Kingdom
• Travel Arrangements
• 500 - 600 Employee

• Service Team Manager

  • Mar 2020 - Sep 2021

  Developed a new itinerary tracking system to compile and manage all departmental trips, saving the LATAM team 600 hours, avoiding $500K in cancellation fees, and increasing quote generation by 25% during this pandemic. Deferred 170 client trips and collected $3M in travel credits from suppliers in direct response to the pandemic in order to maintain supplier relationships while reducing future costs. Increased engagement with clients by developing surveys and travel materials to plan future trips when travel wasn't possible in the moment. This led to clients booking trips even further out than usual, and referring us to friends given our flexible and clear policies around trip deferment.Led the development of key culture and community building initiatives, including interactive meetings and activities, which were adopted by 3 other departments and doubled the number of cross-department events.Saved $100K annually by conducting surveys, documenting food waste, as well as reducing the number of food options and suppliers, focusing on the most consumed items, allowing us to negotiate better deals.

• Senior Sales Executive

  • Feb 2019 - Mar 2020

  Exceeded annual sales targets by 18% while increasing the average booking value from $6,000 to $8,500 through enhanced qualification of leads, removing barriers to purchase, and establishing positive urgency to close. Led the business in sales in Jan 2020, with 3X bookings above expectations, bringing in $115,000 revenue as a first-year account executive.Built relationships with clients as the single point of contact throughout their travel experience, starting at the planning, to the preparation, travel, and finally feedback. This led to a 90% repeat customer rate and 30% of my clients referring new travelers.Collaborated across departments to realign incentive structures, raising the floor on minimum sales commissions while reducing the top-level commissions, incentivizing sales without impacting net income.



Meijo University

• Higher Education
• 1 - 100 Employee

• English Professor

  • Mar 2018 - Dec 2018

  Taught and designed English to improve English level of young university students. Provided customized classes for students who sought extra help. Taught and designed English to improve English level of young university students. Provided customized classes for students who sought extra help.



International House Brisbane

• Australia
• Education Administration Programs
• 1 - 100 Employee

• ESL Instructor & Level Coordinator

  • Sep 2015 - Dec 2017

  Teaching foreign students anywhere from no English whatsoever, to high-level test courses such as IELTS. Students came from various continents, though most came from East Asia and South America which meant the challenges and barriers to learning were quite different. As a Level Coordinator, I was a leader at the school by communicating expectations, lesson plans, and oversaw fellow instructors teaching the same level. Teaching foreign students anywhere from no English whatsoever, to high-level test courses such as IELTS. Students came from various continents, though most came from East Asia and South America which meant the challenges and barriers to learning were quite different. As a Level Coordinator, I was a leader at the school by communicating expectations, lesson plans, and oversaw fellow instructors teaching the same level.



Osa Corcovado Tour & Travel

• General Manager

  • Jun 2013 - May 2015

  Increased revenue from 15.5M Colones to 23.5M Colones over the two-year period through revamping marketing strategy for a stronger presence online coupled with a more efficient and robust storefront Led digital transformation efforts by redesigning a legacy website, implementing SEO initiatives (resulting in top 3 ranking for National Park search), and training team members to maintain digital operations. Increased average booking value of services by 25% by adding more package options to our marketing and upselling services, which provided more leverage to negotiate deals with suppliers, increasing the profit margin on each package by 20%.


Centro Cultural Británico
• Costa Rica
• Education Administration Programs
• 1 - 100 Employee
• Teacher

  • Feb 2013 - Jun 2013

Inlingua
• Switzerland
• Education Administration Programs
• 700 & Above Employee
• English Teacher

  • Jan 2012 - Jan 2013