Chief Technology Officer

• May 2022 - Present

Define the technology strategy, vision and roadmap in alignment with the organization’s digital business strategy. Manage IT operations and services including: Infrastructure (data centers, networks, workplace). Business, IT and solution architecture. Data management and protection. Information security and risk management (including disaster recovery and business continuity management). Deciding which technologies to invest in and procure, including making the business… Show more Define the technology strategy, vision and roadmap in alignment with the organization’s digital business strategy. Manage IT operations and services including: Infrastructure (data centers, networks, workplace). Business, IT and solution architecture. Data management and protection. Information security and risk management (including disaster recovery and business continuity management). Deciding which technologies to invest in and procure, including making the business case. Manage technology vendors for the infrastructure and hardware procured. Leading the organizations that drive innovative and strategic thinking for the company such as enterprise architecture and innovation management, while supporting other innovation efforts throughout the business. Determining how mainstream and emerging technologies can be used to advance business strategy using trendspotting techniques. Serving as the central point for technology innovation within IT. Determining the enterprise technology strategy, leveraging both mainstream and emerging technologies to transform IT operations. This includes the cloud strategy. Serving as the central point for technology innovation within IT. Making key decisions on technology investments. Infrastructure modernization, including hybrid multicloud, edge computing, containerization and automated, programmable infrastructure. Running and maintaining IT operations through all or some of the following: IT service management, vendor management, shared IT services, data center, telecommunications and security. Assisting in developing the vision and roadmap to execute current and future company goals and objectives to provide the best technology. Ensuring that internal and external systems are running and performing as he should by actively monitoring and responding to incidents that might affect highly available and performant systems. Show less Define the technology strategy, vision and roadmap in alignment with the organization’s digital business strategy. Manage IT operations and services including: Infrastructure (data centers, networks, workplace). Business, IT and solution architecture. Data management and protection. Information security and risk management (including disaster recovery and business continuity management). Deciding which technologies to invest in and procure, including making the business… Show more Define the technology strategy, vision and roadmap in alignment with the organization’s digital business strategy. Manage IT operations and services including: Infrastructure (data centers, networks, workplace). Business, IT and solution architecture. Data management and protection. Information security and risk management (including disaster recovery and business continuity management). Deciding which technologies to invest in and procure, including making the business case. Manage technology vendors for the infrastructure and hardware procured. Leading the organizations that drive innovative and strategic thinking for the company such as enterprise architecture and innovation management, while supporting other innovation efforts throughout the business. Determining how mainstream and emerging technologies can be used to advance business strategy using trendspotting techniques. Serving as the central point for technology innovation within IT. Determining the enterprise technology strategy, leveraging both mainstream and emerging technologies to transform IT operations. This includes the cloud strategy. Serving as the central point for technology innovation within IT. Making key decisions on technology investments. Infrastructure modernization, including hybrid multicloud, edge computing, containerization and automated, programmable infrastructure. Running and maintaining IT operations through all or some of the following: IT service management, vendor management, shared IT services, data center, telecommunications and security. Assisting in developing the vision and roadmap to execute current and future company goals and objectives to provide the best technology. Ensuring that internal and external systems are running and performing as he should by actively monitoring and responding to incidents that might affect highly available and performant systems. Show less

IT Architecture & Projects Manager

• May 2017 - Apr 2022

Work with leadership to create and implement a systems architecture that supports the business. Assess business needs and evaluate new systems for greater efficiencies. Oversee and determine timeframes for major projects including system updates, migrations and outages. Contribute to organizational policy regarding quality standards and strategic planning. Design IT services and infrastructure in line with learnlight’s priorities and needs, ensuring system functionality and… Show more Work with leadership to create and implement a systems architecture that supports the business. Assess business needs and evaluate new systems for greater efficiencies. Oversee and determine timeframes for major projects including system updates, migrations and outages. Contribute to organizational policy regarding quality standards and strategic planning. Design IT services and infrastructure in line with learnlight’s priorities and needs, ensuring system functionality and compatibility. Manage the annual IT budget, negotiations with providers, management of outsourced services and maintenance contracts, ensuring cost effectiveness and quality. Supervise daily IT operations to deliver quality and timely services. Lead efforts to improve IT processes, identify bottlenecks or improvement areas and implement strategic solutions/projects. Develop requirements for IT projects, lead and oversee all phases of project from conception to completion and ensure project is completed within budget and on time. Manage a 3rd level support technical Team. Manage crisis situations, which may involve complex software issues or hardware problems. Manage staff by recruiting, training and coaching employees and providing leadership, maintaining a collaborative and constructive working environment within the department. Produce regular system reports for leadership. Develop best practice guides for the organisation. Monitor and manage the work of third-party providers. Conduct ongoing individual and group review meetings. Make sure that everyone is aware, positive and motivated to deliver on KPI’s. Spend time with the Team understanding their current responsibilities. Identify the knowledge gaps and vulnerabilities that must be prioritized.

IT Operations Manager

• May 2017 - Feb 2020

IT Operations Coordinator located at the IT Operations team of the Company, manager of internal services and within suppliers, fulfilling the following functions: Guarantee the correct functioning of the daily information technology operations of the Company. Ensure and control the availability and monitoring services of international systems. Follow-up of the IT department internal services. Monitoring of managed services with suppliers. Validate the compliance with the… Show more IT Operations Coordinator located at the IT Operations team of the Company, manager of internal services and within suppliers, fulfilling the following functions: Guarantee the correct functioning of the daily information technology operations of the Company. Ensure and control the availability and monitoring services of international systems. Follow-up of the IT department internal services. Monitoring of managed services with suppliers. Validate the compliance with the regulations and operating procedures with the internal Team and by the service providers. Provide support in the design and creation of the key corporate IT architectures and actively participate in initiatives and large-span Cloud and On-premise projects. Analysis and decision making. Prioritization and work oriented to efficiency. Initiation and proactivity with customer orientation. Coordination of teamwork and establish good communication. Orientation to continuous improvement and process automation.

IT Infrastructure Manager

• Nov 2020 - Nov 2021

Service Chain Operations Manager

• Jan 2011 - May 2017

Member of ICT Operations - Computing Services & Solutions department. IT Cross-Departamental technical coordination. Worked closely with Sales and Pre-Sales Departments on Transition and Transformation projects (T&T), customer business opportunities and bid processes (RFPs, new deals, bid defense, etc). Direct project management within customers. Architecture design projects and administration of the different SAP modules (ERP, PI, Portals, MDM, PLM, CRM, SCM, HR, BW-BI, BO, FI ...) on multiple… Show more Member of ICT Operations - Computing Services & Solutions department. IT Cross-Departamental technical coordination. Worked closely with Sales and Pre-Sales Departments on Transition and Transformation projects (T&T), customer business opportunities and bid processes (RFPs, new deals, bid defense, etc). Direct project management within customers. Architecture design projects and administration of the different SAP modules (ERP, PI, Portals, MDM, PLM, CRM, SCM, HR, BW-BI, BO, FI ...) on multiple customers, QuickScan consulting solutions, performance improvements on SAP BI/BO systems. SAP HANA migration projects. Has operational responsibility of the Technical Teams and components for the Cloud Computing Data Center operation. Provides 3rd Level Support for IT infrastructure components (clearance of fault, possibly by requiring support services from manufacturers. Crisis and emergency management for IT systems). ITIL procedures (Changes, Incidents, Problems, Events, Knowledge, Assets…). Show less Member of ICT Operations - Computing Services & Solutions department. IT Cross-Departamental technical coordination. Worked closely with Sales and Pre-Sales Departments on Transition and Transformation projects (T&T), customer business opportunities and bid processes (RFPs, new deals, bid defense, etc). Direct project management within customers. Architecture design projects and administration of the different SAP modules (ERP, PI, Portals, MDM, PLM, CRM, SCM, HR, BW-BI, BO, FI ...) on multiple… Show more Member of ICT Operations - Computing Services & Solutions department. IT Cross-Departamental technical coordination. Worked closely with Sales and Pre-Sales Departments on Transition and Transformation projects (T&T), customer business opportunities and bid processes (RFPs, new deals, bid defense, etc). Direct project management within customers. Architecture design projects and administration of the different SAP modules (ERP, PI, Portals, MDM, PLM, CRM, SCM, HR, BW-BI, BO, FI ...) on multiple customers, QuickScan consulting solutions, performance improvements on SAP BI/BO systems. SAP HANA migration projects. Has operational responsibility of the Technical Teams and components for the Cloud Computing Data Center operation. Provides 3rd Level Support for IT infrastructure components (clearance of fault, possibly by requiring support services from manufacturers. Crisis and emergency management for IT systems). ITIL procedures (Changes, Incidents, Problems, Events, Knowledge, Assets…). Show less

IT Business Continuity Manager

• Aug 2006 - Jan 2011

System Administrator – (ATLAS Programme): Acting as a System Administrator for various projects spanning different technologies. Provide effective IT solutions to support the corporate offices and SAP Management. Worked with technologies such as Superdome HP-UX servers in a Metro-Cluster configuration (Npars, Vpars, ICAP, ServiceGuard, Ignite UX, Integrity Virtual Machines), Windows Servers, VMware ESX Enterprise environments, Oracle and SQL databases, SAP Systems, HP Data Protector… Show more System Administrator – (ATLAS Programme): Acting as a System Administrator for various projects spanning different technologies. Provide effective IT solutions to support the corporate offices and SAP Management. Worked with technologies such as Superdome HP-UX servers in a Metro-Cluster configuration (Npars, Vpars, ICAP, ServiceGuard, Ignite UX, Integrity Virtual Machines), Windows Servers, VMware ESX Enterprise environments, Oracle and SQL databases, SAP Systems, HP Data Protector corporative backup solutions, EVA Storage Area Network and HP OpenView systems. Operations Manager – (24x7 Operations Team): Leading the 24x7 operations team, we're the 1st and 2nd support line of end-users and systems. Hands-on proactive and reactive tasks. Multi-platform OS installation and maintenance (Windows/Unix). SAN implementation and administration using (HP/EVA SAN solutions). Oracle and MS-SQL database installation and administration. Managed team comprised 11 IT professionals. Show less System Administrator – (ATLAS Programme): Acting as a System Administrator for various projects spanning different technologies. Provide effective IT solutions to support the corporate offices and SAP Management. Worked with technologies such as Superdome HP-UX servers in a Metro-Cluster configuration (Npars, Vpars, ICAP, ServiceGuard, Ignite UX, Integrity Virtual Machines), Windows Servers, VMware ESX Enterprise environments, Oracle and SQL databases, SAP Systems, HP Data Protector… Show more System Administrator – (ATLAS Programme): Acting as a System Administrator for various projects spanning different technologies. Provide effective IT solutions to support the corporate offices and SAP Management. Worked with technologies such as Superdome HP-UX servers in a Metro-Cluster configuration (Npars, Vpars, ICAP, ServiceGuard, Ignite UX, Integrity Virtual Machines), Windows Servers, VMware ESX Enterprise environments, Oracle and SQL databases, SAP Systems, HP Data Protector corporative backup solutions, EVA Storage Area Network and HP OpenView systems. Operations Manager – (24x7 Operations Team): Leading the 24x7 operations team, we're the 1st and 2nd support line of end-users and systems. Hands-on proactive and reactive tasks. Multi-platform OS installation and maintenance (Windows/Unix). SAN implementation and administration using (HP/EVA SAN solutions). Oracle and MS-SQL database installation and administration. Managed team comprised 11 IT professionals. Show less

Senior UNIX Admin & Infrastructure Engineer

• 2004 - 2006

IBM INSA (2004 to 2006) INSA is a IT consulting unit of IBM Company. Senior UNIX Admin & Infrastructure Engineer Responsible of administering LAN and WAN networks, Firewall security, antivirus usage and policies. Email system administration (UNIX and Windows platforms). Checkpoint FW-1 administration. Installation, configuration and patching of HP-UX running on HP9000 servers, Sun Enterprise series servers with SUN Solaris operating system, and Redhat Linux over i386… Show more IBM INSA (2004 to 2006) INSA is a IT consulting unit of IBM Company. Senior UNIX Admin & Infrastructure Engineer Responsible of administering LAN and WAN networks, Firewall security, antivirus usage and policies. Email system administration (UNIX and Windows platforms). Checkpoint FW-1 administration. Installation, configuration and patching of HP-UX running on HP9000 servers, Sun Enterprise series servers with SUN Solaris operating system, and Redhat Linux over i386 infrastructure. Administration of load balancing services and HA Clusters. Managing of Software Licensing and Hardware budgets. Hardware migration and on-call/on-site system support. Show less IBM INSA (2004 to 2006) INSA is a IT consulting unit of IBM Company. Senior UNIX Admin & Infrastructure Engineer Responsible of administering LAN and WAN networks, Firewall security, antivirus usage and policies. Email system administration (UNIX and Windows platforms). Checkpoint FW-1 administration. Installation, configuration and patching of HP-UX running on HP9000 servers, Sun Enterprise series servers with SUN Solaris operating system, and Redhat Linux over i386… Show more IBM INSA (2004 to 2006) INSA is a IT consulting unit of IBM Company. Senior UNIX Admin & Infrastructure Engineer Responsible of administering LAN and WAN networks, Firewall security, antivirus usage and policies. Email system administration (UNIX and Windows platforms). Checkpoint FW-1 administration. Installation, configuration and patching of HP-UX running on HP9000 servers, Sun Enterprise series servers with SUN Solaris operating system, and Redhat Linux over i386 infrastructure. Administration of load balancing services and HA Clusters. Managing of Software Licensing and Hardware budgets. Hardware migration and on-call/on-site system support. Show less

Senior UNIX Admin & Technical Analyst

• 2002 - 2004

I worked as UNIX System Administrator on several high-scale projects mostly with Telecommunications and Mobile Phone Providers. In strict relationship with system analysts, programmers and managers, doing Capacity Planning, Performance Tuning, Backup and Recovery Strategies design, Migrations, shell script programming, Proactive Maintenance, provided S.O. and DBA support to development areas, performing feasibility Analysis identifying design impacts for new system designs and technical… Show more I worked as UNIX System Administrator on several high-scale projects mostly with Telecommunications and Mobile Phone Providers. In strict relationship with system analysts, programmers and managers, doing Capacity Planning, Performance Tuning, Backup and Recovery Strategies design, Migrations, shell script programming, Proactive Maintenance, provided S.O. and DBA support to development areas, performing feasibility Analysis identifying design impacts for new system designs and technical documentation of systems being developed. Environment: HP-UX and SUN Solaris operating systems, Oracle 8 and 9i on many HP9000/800 & SUN Microsystems with more than 4TB of information storage (EMC Symmetrix Storage Systems) on high availability environments (HP Service Guard and SUN Cluster). Project drafting and end-user support. Schedule and budget were met as planned. Security procedures designed to meet external/internal audits. Managed a full-scale Checkpoint VPN-1. Show less I worked as UNIX System Administrator on several high-scale projects mostly with Telecommunications and Mobile Phone Providers. In strict relationship with system analysts, programmers and managers, doing Capacity Planning, Performance Tuning, Backup and Recovery Strategies design, Migrations, shell script programming, Proactive Maintenance, provided S.O. and DBA support to development areas, performing feasibility Analysis identifying design impacts for new system designs and technical… Show more I worked as UNIX System Administrator on several high-scale projects mostly with Telecommunications and Mobile Phone Providers. In strict relationship with system analysts, programmers and managers, doing Capacity Planning, Performance Tuning, Backup and Recovery Strategies design, Migrations, shell script programming, Proactive Maintenance, provided S.O. and DBA support to development areas, performing feasibility Analysis identifying design impacts for new system designs and technical documentation of systems being developed. Environment: HP-UX and SUN Solaris operating systems, Oracle 8 and 9i on many HP9000/800 & SUN Microsystems with more than 4TB of information storage (EMC Symmetrix Storage Systems) on high availability environments (HP Service Guard and SUN Cluster). Project drafting and end-user support. Schedule and budget were met as planned. Security procedures designed to meet external/internal audits. Managed a full-scale Checkpoint VPN-1. Show less