Pablo Ferrari

Customer Support Engineer at Iquall Networks
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Contact Information
us****@****om
(386) 825-5501
Location
Argentina, AR
Languages
  • Portugués Native or bilingual proficiency
  • Inglés Professional working proficiency

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Bio

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Credentials

  • English Learning
    Platzi
    Jan, 2023
    - Nov, 2024
  • Curso Ciberseguridad
    Fundación Telefónica
    Dec, 2022
    - Nov, 2024
  • Bootcamp Implementación de Prácticas de Seguridad de la Información, Ciberseguridad y Privacidad - Certified
    Capacitación Usach
    Nov, 2022
    - Nov, 2024
  • Bootcamp en Seguridad Defensiva - Certified
    Capacitación Usach
    Nov, 2022
    - Nov, 2024
  • Curso de Hacking Ético
    Platzi
    Aug, 2022
    - Nov, 2024
  • Iquall Network Automation Associate (INAA)
    Iquall Networks
    Feb, 2023
    - Nov, 2024
  • Ciberseguridad
    Coderhouse
    Jan, 2023
    - Nov, 2024

Experience

  • Iquall Networks
    • United States
    • Software Development
    • 100 - 200 Employee
    • Customer Support Engineer
      • Feb 2023 - Present

      I am a Technical Support Engineer for CSO and my job involves solving technical queries and providing assistance with various tools used for automation solution implementations. I am passionate about technology and use a wide range of programs in my day-to-day work, such as Docker + Kubernetes, Wireshark, Jira, OTRS, Gmail Workspace, Google Cloud, Linux OS and Servers, Ansible, and Python Scripts. Additionally, I work with different network protocols such as SMTP, FTP, SFTP, and SMPP. In summary, my job focuses on ensuring our clients have a satisfactory experience while using our technological solutions. I am always ready to tackle any technical challenge and provide effective and efficient solutions. Show less

  • Alfa Logic
    • Corrientes, Corrientes, Argentina
    • IT support technician
      • Jan 2020 - Feb 2023

      Configuraciones de redes locales y análisis de registros (logs). Resolución de problemas de aplicaciones. Configuraciones de Routers y Firewalls. Configuraciones de redes locales y análisis de registros (logs). Resolución de problemas de aplicaciones. Configuraciones de Routers y Firewalls.

  • Apex America
    • Argentina
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical support supervisor
      • Dec 2014 - May 2019

      Supervisor de Soporte Técnico para la cuenta Fibertel, en primera Línea y en el Segmento Callback. Gestión de equipos con un perfil técnico destacado. Capacitación en resolución de problemas técnicos y requisitos del producto (modems, routers, etc.). Sistema de Tickets (ITIL) y CRM. Supervisor de Soporte Técnico para la cuenta Fibertel, en primera Línea y en el Segmento Callback. Gestión de equipos con un perfil técnico destacado. Capacitación en resolución de problemas técnicos y requisitos del producto (modems, routers, etc.). Sistema de Tickets (ITIL) y CRM.

Education

  • Universidad Siglo 21
    Bachelor of Computer Security, Informatic security
    2022 -
  • Universidad Tecnológica Nacional Facultad Regional Resistencia Chaco - UTN FRRe
    Certification Course, Development of web pages, digital/multimedia content and computer resources
    2022 - 2023
  • Universidad Nacional del Nordeste
    Attorney, Law
    2011 - 2017

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