Pablo Salce

IT Specialist at Southern States University
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Contact Information
us****@****om
(386) 825-5501
Location
San Diego, California, United States, US
Languages
  • English -
  • Spanish -

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Credentials

  • Technical Support Fundamentals
    Google
    Aug, 2023
    - Oct, 2024
  • Full Stack Web and Mobile Development
    Nucamp Coding Bootcamp
    Nov, 2020
    - Oct, 2024

Experience

  • Southern States University
    • United States
    • Higher Education
    • 1 - 100 Employee
    • IT Specialist
      • Aug 2023 - Present

      • Supervised and maintained oversight of IT support tickets encompassing tasks such as OS installations, LMS administration, website updates, and social media postings. • Assumed full responsibility for the management of our WordPress website, encompassing all content creation and critical updates. • Established comprehensive documentation of essential processes, filling a critical void within the organization's knowledge base. • Led the strategic planning and execution of a seamless office relocation, entailing workstation setups, network configuration, and the installation of Ethernet cabling throughout the facility. Show less

  • Kimelman Medical Group
    • Medical Practices
    • 1 - 100 Employee
    • IT Specialist
      • Jun 2022 - Dec 2022

      • Strategically orchestrated and executed a highly sensitive data migration project, seamlessly transitioning data from Synology disk space to Google Cloud. • Revamped and optimized essential scripts for efficient data upload and download operations on Google Drive. • Championed the implementation of robust security protocols, ensuring all data and file sharing practices achieved HIPAA compliance. • Initiated, planned, and executed a comprehensive system and service optimization initiative, resulting in monthly cost savings of $3,000 for the company. • Efficiently managed the intake, resolution, and tracking of all IT requests, software bug reports, and software improvement requests. • Modernized the company's network infrastructure by upgrading legacy equipment, enhancing overall operational efficiency. • Conducted employee training sessions on new processes and equipment, fostering seamless adaptation to organizational changes. • Proactively identified and resolved wired and wireless performance issues, optimizing network performance and reliability. • Established and maintained employee online access, offering support for password resets, username management, software training, and software installation. Show less

  • Patron Technology
    • United States
    • Events Services
    • 1 - 100 Employee
    • Client Support - Venue Build Specialist
      • Jul 2021 - Jun 2022

      • Responsible for debugging and maintaining all Inkscape extensions using Python, ensuring seamless functionality and performance. • Designed and implemented new CSS stylesheets, which were subsequently adopted as the company's standard, ensuring a consistent and visually appealing online presence. • Meticulously documented all communication within the Salesforce ticketing system, ensuring a comprehensive record of customer interactions and issue resolutions. • Revitalized venue building practices through the rewriting of the manual, enhancing operational efficiency and adherence to best practices. Produced training videos and led comprehensive training sessions for new team members, fostering skill development and alignment with company standards. Show less

  • SeatAdvisor
    • United States
    • Software Development
    • 1 - 100 Employee
    • Product Support - Graphics Manager/QA
      • Aug 2017 - Mar 2020

      • Collaborated with engineers for code reviews and pair programming.• Conducted white box and black box testing, creating test plans and documenting steps to reproduce.• Managed workstation setups for new employees. • Project manager on any features that would tie into our seat map technology.• Trained graphic employees on customer communication, and Netsuite CRM usage as well as how to design & build interactive seat maps consisting of up to 82,000 seats from static venue pictures supplied by customers.• Participated in Iteration planning for UI/UX input and created mockups for new features• Designed HTML emails using a mobile-first approach.• With limited access, improvised a solution to prototype a modern UX for a legacy ecommerce web app using JavaScript, HTML, CSS, dev tools and production data.• Used CSS and HTML to customize client facing e-commerce apps to match their brand• Provided on-site support for client events and assisted with box office manager duties. Show less

    • Product Support - Graphics
      • Aug 2016 - Aug 2017

      • Recognized as employee of the quarter for exceptional performance and meeting deadlines ahead of time.• Created diverse graphic solutions using Adobe Creative Cloud Suite.• Coordinated customer communication for custom ticket templates via phone and email.

    • Creative Intern
      • Mar 2014 - Aug 2016

      • Created graphic solutions including: seat maps, annual reports, logos, brochures, and banners using adobe creative cloud suite (Illustrator, Photoshop, and inDesign).• Coordinated customer communication when creating customer custom printable ticket templates, through phone conversations, email, and the Netsuite CRM.

Education

  • California College San Diego
    Associate of Science - AS, Computer Science
    2014 - 2016
  • Mar Vista High School
    High School Diploma
    2005 - 2009

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