General Manager

• Feb 2018 - Present

Regional Sales Manager

• Sep 2015 - Sep 2017

• Achieve sales and contribution line in accordance with annual plan.• Develop market opportunities: Evaluation of customer needs and development of country specific plans, programs. • Sales and Marketing activities to improve business.• Assist with annual budget development.• Coordinate activities such as sales, promotion, merchandising• Prepare and negotiate advertising and sales contracts.• Resolve customer complaints regarding sales and service.• Review operational records and reports to project sales and determine profitability.• Monitor customer preferences to determine focus of sales efforts.• Determine price schedules and discount rates. Show less

Business Center & Sales Manager

• Mar 2015 - Aug 2015

Experience of self-generation of new business leads coupled with excellent account management skills.Ability to manage and motivate teams to consistently deliver high performanceCustomer service focused at all times with the ability to remain flexible and calm in high pressure or continually changing situations.Strong organisational skills, including the ability to prioritize, multi-task, and work effectively with minimal supervision. Expertise in administer and manage the operation, exceed and maintain cost and quality standards and drive profit for the organization through P&L management.Professional communication skills with experience of building business relationships. Show less

Senior Concierge

• 2013 - Mar 2015

Responsible for center requests from VIP MasterCard users. Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Emergency assistance to users all over the world, capable to react fast and bring an inmediat solution. Responsible for center requests from VIP MasterCard users. Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Emergency assistance to users all over the world, capable to react fast and bring an inmediat solution.

Business Center & Sales Manager

• Aug 2010 - Apr 2013

Experience of self-generation of new business leads coupled with excellent account management skills. Ability to manage and motivate teams to consistently deliver high performance Customer service focused at all times with the ability to remain flexible and calm in high pressure or continually changing situations. Strong organisational skills, including the ability to prioritize, multi-task, and work effectively with minimal supervision. Expertise in administer and manage the operation, exceed and maintain cost and quality standards and drive profit for the organization through P&L management. Professional communication skills with experience of building business relationships. Show less

Chief Concierge

• Jun 2008 - Jul 2010

Ensure and provide flawless, upscale, professional and high class guest service experiences Analyse customer feedback and provide strategic direction to continuously improve overall rating Respond to guests needs and anticipate their unstated ones Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Oversee and coordinate all arrivals and departures of special guests (VIPs) Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery Promote all amenities, conveniences and programs offered Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to. Responds to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner. Provides exceptional guest service that differentiates us from the competition. Provides daily/weekly reports outlining amenities, suite/room blocks and customer arrival and departures Ensure highest level of guest satisfaction by providing follow up calls to guests. Show less