College Access Initiatives Program Coordinator

• Dec 2021 - Present

Government Relations Research & Data Analyst

• Apr 2021 - Dec 2021

- Gather and analyze data from various databases and sources - Develop and conduct survey; verify survey results by evaluating responses and identifying outliers; correct data as needed - Follow up with survey takers by email or phone to verify responses and/or encourage survey completing by the established deadline - Test reporting feature to validate data and provide feedback on reporting format and value - Assist with other research activities on topics such as city trends or fiscal conditions, as needed

Legal Administrative Assistant

• Aug 2020 - Mar 2021

- Provide general administrative assistance, such as maintaining the attorney's calendar and making travel arrangements - Manage, organize, and maintain documents in paper or electronic filing systems - Collect, examine, and organize evidence and other legal documents for attorney review and case preparation - Coordinating appointments, including all correspondence and logistics necessary - Maintenance of a case log and/or file for reference and review - Reception coverage: meeting and greeting clients; answering, screening, and forwarding phone calls; order and maintain office supply; and handled and processed payments

Financial Manager

• Sep 2019 - May 2020

-Kept monthly log of incoming revenue and outgoing expenses, reporting to the Editor-in-Chief during monthly meetings-Drafted and maintained up-to-date budgets, profit and loss statements, and balance sheets-Closely worked with the Finance Office to create ledgers for accounts payable and accounts receivables-Liaison with the Finance Office to mirror financial documentation for The Belltower records-Coordinated the new purchases of office materials, recommended when to place orders for restocking or hardware purchases-Produced a yearly financial report

Recreation Supervisor

• Apr 2017 - Mar 2020

- Maintain recreation supplies and oversee group staff to provide a safe and therapeutic environment for customers- Develop group protocol for related group activities - Orient new staff to group protocols, documentation and relevant programming information- Assists with orientation, supervision and evaluation of staff and interns- Provided a high standard of customer service to faculty, students, and staff- Ensured risk management procedures -Responsible for reception duties: answered phone and greeting internal and external customers, assisting customers wishing to rent courts/items for various activities- Maintained physical security of the building and verified proper identification for entrance to the facility- Promoted to Recreation Specialist/Supervisor, 2018-2020

Student Caller - Shift Supervisor

• Aug 2017 - Nov 2019

- Represented the University to constituents through phone and direct mail outreach- Cold called university constituents to solicit cash donations- Learned to overcome constituent objections to make the sale over the phone- Established rapport with constituents over the phone- Developed skills for record keeping and data entry- Promoted to Shift/Student Supervisor within a year

Student Officer

• Dec 2018 - Oct 2019

- Provides professional support to the Dean of Students by administering and coordinating the University's student conduct procedures and policies, to include coordinating student disciplinary actions, administering sanctions, responding to crises, inputting and maintaining data in the University's student conduct tracking system, and serving as a key member of the Dean of Students team.- Administers sanctions, issues no-contact directives and campus bans, conducts hearings and educational conferences in accordance with the University's student and visitor discipline process for students, visitors, and/or organizations in violation of the University's Codes of Conduct; recommends interventions and education for students regarding social media, copyright issues, and other related student conduct concerns.- Responds to student crises and emergencies in conjunction with the UNM Campus Education and Response Committee (CARE) Specialist(s), to include referrals to appropriate medical and/or mental health professionals.- Patrol SMU campus property both on foot and in department vehicles- Provide high levels of customer service and professionalism to SMU students, staff, faculty, and campus visitors as one of the most visible departments on campus- Provide routine services to the campus community to include locks/unlocks of buildings, shuttle escorts, walking escorts, etc.- Respond to emergency incidents to include fire alarms, intrusion alarms, medical aid calls, and crimes in progress within the scope of the department- Create reports documenting incident response- Assist local police and and fire responders in their duties- Maintain knowledge of department procedures and policies- Effectively communicate via radio and telephone

Front Desk Office Assistant

• May 2018 - Dec 2018

- Provided efficient customer service, campus knowledge, and building upkeep- Performed various receptionist duties in a main office setting, including telephone reception, customer service, and computer clerical work- Dependable, punctual, and finished all projects on time- Abide by all University and Campus Life polices and the SMU Code of Conduct - Assist all professional staff members in special projects such as newsletter reconciliation, lock-out reportcompilation and poster/flyer creation.