Corporate Account Executive - Google Cloud

• Jul 2020 - Present

Sales Account Manager - Team Lead

• Aug 2019 - Jul 2020

Responsible for expanding and maintaing existing accounts through sales and retention techniques. Daily activities include discovery, sales presentations, proposals and negotiation. Key audience ranges from IT Managers to C-Level Executives.Also responsible for a team of 4 account managers, with main activies being training, setting and and tracking goals, and improving processes.- top 3 award Upsell LATAM Google Partners- 134% increase in revenue Q4 fy19- 7% churn rate fy19- 36% increase in Cloud products value

Sales Account Manager

• Feb 2018 - May 2019

-Strategized on developing new business and expanded footprint into existing accounts-Developed, built, and nurtured long-term relationships with C-level executives within the customer organizations-Assess project risks and anticipate challenges in order to prevent churn and contraction-114% sales quota fy18 -Strategized on developing new business and expanded footprint into existing accounts-Developed, built, and nurtured long-term relationships with C-level executives within the customer organizations-Assess project risks and anticipate challenges in order to prevent churn and contraction-114% sales quota fy18

Customer Retention - Team Lead

• Aug 2016 - Feb 2018

- Retained 91% consumer memberships through utilization of sales tools and techniques - Developed new procedures and implemented customer retention campaigns- Provided timely resolution of product related customer support issues- Monitor daily activities of 25 customer support professionals- Analyze reports detailing service metrics and redesign practices to eliminate service bottlenecks and eliminate several common customer concerns - Retained 91% consumer memberships through utilization of sales tools and techniques - Developed new procedures and implemented customer retention campaigns- Provided timely resolution of product related customer support issues- Monitor daily activities of 25 customer support professionals- Analyze reports detailing service metrics and redesign practices to eliminate service bottlenecks and eliminate several common customer concerns

Direct Sales Representative

• May 2015 - Aug 2016

Responsible for going door-to-door and selling pest control services. Played a key role in increasing income and revenue by managing and negotiating with clients, generating leads, qualifying prospects and managing sales of products and services. - Maintained and expanded client database within assigned territory- Consistently hit and exceeded sales goals by a minimum 20%.- Responsible for recruiting and training other sales representatives- 93% retention rate Responsible for going door-to-door and selling pest control services. Played a key role in increasing income and revenue by managing and negotiating with clients, generating leads, qualifying prospects and managing sales of products and services. - Maintained and expanded client database within assigned territory- Consistently hit and exceeded sales goals by a minimum 20%.- Responsible for recruiting and training other sales representatives- 93% retention rate

Financial Assistant

• Jan 2015 - May 2015

Book-keeping:- Receiving and recording supplier invoices and processing them within the accounting system- Processing expenses claims transactions once paid- Converting transactions into our recording currency where appropriate- Assisting with payment and bank reconciliation tasks- Providing support with other financial reconciliation tasks as requiredCollections Specialist:- Collection calls and/or correspondence in a fast paced goal oriented collections department.- Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.- Accountable for reducing delinquency for assigned accounts.- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.