Enterprise Desktop Solutions Architect

• Dec 2019 - Present

Researching and solving complex technical problems relating to the Bolthouse global desktop environment, applications, and SaaS providers.• Identifying, testing, and deploying applications, patches, and updates to the Bolthouse enterprise desktop environment.• Creating, testing, and deploying software packages with OTS deployment solutions.• Design, implement, and support MS Office 365 productivity tools• Writing PowerShell scripts to supplement packaging and other support tools as required• Writing PowerShell scripts to manage desktop environment• Providing leadership to more junior Support Specialists to help them serve the End-User community and grow their careers.• Interacting with the Bolthouse technology user community to understand the way they work, the challenges they face, and designing solutions and finding new technologies to help solve their issues.• Guiding Bolthouse Farms associates through the range of desktop and mobile technology choices available to them to find the devices that suit them best, then building and deploying the new equipment while ensuring that the customer has all the knowledge and data, they need to get the most from their new devices.• Managing and monitoring of customer questions, issues and problems through resolution using current incident management tools.• Preparation and presentation of training and troubleshooting documentation. Show less

Lead Tech

• Sep 2007 - Present

I manage the Companies Desktop/Laptop Image.

Operating System and Desktop Architect

• Feb 2018 - Present

FSR

• Dec 2005 - Sep 2007

Computer Technician

• Apr 2005 - Dec 2005

I responsible for Break\Fix Desktops, laptops and printers. I had to Re-image most of the Computers there. I responsible for Break\Fix Desktops, laptops and printers. I had to Re-image most of the Computers there.