Experience

Codec

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Client Services Manager

  • Jul 2022 - Present



Blue Square

• United Kingdom
• Retail
• 200 - 300 Employee

• Insights Account Manager

  • Mar 2021 - Jul 2022



Selfridges

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Insights Manager

  • Jan 2020 - Mar 2021

  As Customer Insight Manager, lead qualitative and quantitative research methods to best answer different business questions. Translate data into actionable insights placing the customer in the centre of the discussion.

• CX Manager

  • May 2016 - Dec 2019

  As CX Manager, designed, delivered and project managed the service proposition and people strategy for the £300m renovation project of the new Duke Street entrance which encompassed the new Accessories Hall, Menswear Designer room, Toys Department, Confectionery and the Cinema project. Delivered omni-channel experiences where applicable with the implementation of the new system for appointment booking. Also worked developing and optimising physical and digital customer journeys.

• Manager

  • Apr 2012 - May 2016