Experience

Black Diamond Agency®

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Event Manager

  • Oct 2022 - Present

  -Developed and executed event plans and budgets, ensuring they were in line with organizational goals and objectives. -Coordinated all aspects of event logistics, including venue selection, vendor management, equipment rental, transportation, catering, and audio-visual requirements. -Manage event staff and volunteers, ensuring they are properly trained and equipped to perform their roles effectively. -Ensure compliance with all legal and regulatory requirements related to events, including permits, licenses, insurance, and safety regulations. Show less



LITTLE LEARNERS CHILDCARE

• United States
• Education Administration Programs
• 1 - 100 Employee

• Service Administrator

  • Feb 2021 - Oct 2022

  - Provided in-depth enrollment information and guidance to parents and the public over the phone and in person - Successfully planned and coordinated centre events and teambuilding activities - Designed and produced brochures, spreadsheets, reports, and marketing material - Performed key business tasks such as filing, maintaining families’ accounts and overseeing the centre's waitlist. - Provided in-depth enrollment information and guidance to parents and the public over the phone and in person - Successfully planned and coordinated centre events and teambuilding activities - Designed and produced brochures, spreadsheets, reports, and marketing material - Performed key business tasks such as filing, maintaining families’ accounts and overseeing the centre's waitlist.



All Green Nursery & Garden

• Australia
• Retail
• 1 - 100 Employee

• Customer Service Representative

  • Oct 2020 - Aug 2021

  - Proficiently and professionally responded to customer questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy. - Operated a cash register and accurately managed money - Up-sold products and services by properly aligning their features, benefits and price with the needs of the customers. - Proficiently and professionally responded to customer questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy. - Operated a cash register and accurately managed money - Up-sold products and services by properly aligning their features, benefits and price with the needs of the customers.



Raeco Library & Education Solutions

• Project Coordinator

  • Oct 2018 - Feb 2020

  - Maintained accurate and detailed records of customer interactions via SharePoint while answering incoming customer inquiries on order updates and delivery bookings. - Coordinated purchase orders with production and logistics to ensure on-time delivery to customers. - Prepared comprehensive back-orders status reports weekly to aid the project manager in decision-making. - Addressed more than 40 telephone calls regarding product queries, purchasing decisions and promotional deals daily. - Quickly and effectively solved customer complaints by clarifying the issue, explaining the best solution and following up to ensure remediation. - Prepared quotes and processed sales orders. - Assisted colleagues administratively typing letters, memos, and reports. Show less



Playmaker Digital

• Australia
• Marketing Services
• 1 - 100 Employee

• Digital Marketing Intern

  • Oct 2017 - Jan 2018

  - Assisted marketing team to formulate creative strategies to support individual campaign requirements. - Took initiative to present new experimental influencer marketing ideas. - Worked closely with the digital marketing supervisor to develop digital dashboards to analyse social media trends. - Assisted marketing team to formulate creative strategies to support individual campaign requirements. - Took initiative to present new experimental influencer marketing ideas. - Worked closely with the digital marketing supervisor to develop digital dashboards to analyse social media trends.