Experience

Real Estate Developer & Investor

• Real Estate
• 1 - 100 Employee

• Business Owner

  • May 2017 - Present

  Bengaluru Area, India



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Partner Program Manager

  • Sep 2015 - May 2017

  India This role involves in managing the relationship with the strategic SVI partners in both AMX and EMEA region those provide huge SW license business and offers L1 support and consuting for HPSW products for their customers in their respective regions. Acting as their delivery escalation point, pro-active champion in resolving their issues related to sales and support aspect.

• APJ Region Partner Program Manager

  • Jan 2013 - May 2017

  APJ This job involves management of partner engagement and relationship management of Asia Pacific Japan based SVI partners those provide L1 support by themselves (based in Japan and South PAC), OEM partners based in Japan, System Integrators, MSPs based in India (Wipro, TCS, HCL, Cognizant and Infosys) those sell and implement HPSW for their end customers. Closely working with partners in Japan, South Pac and in India to run various partner enablement programs that brings value for partners and… Show more This job involves management of partner engagement and relationship management of Asia Pacific Japan based SVI partners those provide L1 support by themselves (based in Japan and South PAC), OEM partners based in Japan, System Integrators, MSPs based in India (Wipro, TCS, HCL, Cognizant and Infosys) those sell and implement HPSW for their end customers. Closely working with partners in Japan, South Pac and in India to run various partner enablement programs that brings value for partners and supporting them during critical escalations with HPSW products.

• Senior Global Delivery Leader

  • Sep 2011 - Dec 2012

  Costa Rica Reporting to Business VP, leading the partner based support teams at Costa Rica (100+ engineers) and in Sofia, Bulgaria (80+ engineers) those provide end to end support for HP SW global customers for Americas, EMEA and for Australia. This job involved management of partner relationship with Israel based company those have presence at Sofia and San Jose, Costa ‘Rica and close collaboration of internal HP support teams worldwide. This also involved commercial interaction with HP global… Show more Reporting to Business VP, leading the partner based support teams at Costa Rica (100+ engineers) and in Sofia, Bulgaria (80+ engineers) those provide end to end support for HP SW global customers for Americas, EMEA and for Australia. This job involved management of partner relationship with Israel based company those have presence at Sofia and San Jose, Costa ‘Rica and close collaboration of internal HP support teams worldwide. This also involved commercial interaction with HP global procurement teams, partner management teams and the regional supersite delivery teams within HP. Having managers in sites like Sofia and San Jose, involves frequent travel to these site and close watch of customer delivery expectations with cost effectiveness being one of the important metric but with high quality expectations.

• Section Manager – Global Support Delivery

  • Jun 2009 - Sep 2011

  Bengaluru Area, India Reporting to Business VP, led the India country team as Senior Manager managing total number of 90+ engineers and 6 people managers and premier delivery for India customers. In last 18 months time, have fixed significant leadership challenges in the site, integrated the IMSC and PMSC teams to work together well. I have also started closely working peer teams in China, Japan, SEA and south pacific teams to meet GSD business targets well while continue to work with both sales and support… Show more Reporting to Business VP, led the India country team as Senior Manager managing total number of 90+ engineers and 6 people managers and premier delivery for India customers. In last 18 months time, have fixed significant leadership challenges in the site, integrated the IMSC and PMSC teams to work together well. I have also started closely working peer teams in China, Japan, SEA and south pacific teams to meet GSD business targets well while continue to work with both sales and support sales organizations in India. Developed more ‘leaders’ for India site to help in managing the growth opportunities.

• Lead Manager

  • May 2006 - May 2009

  Bengaluru Area, India Global Delivery Manager for global support team wherein engineers are located across the globe (since May’07). Managed multiple support delivery teams located in various countries supporting HP OpenView products.India Software Sales GSD focal manager role since Sep’08 supporting India sales organization and PSO teams.Section Lead role representing 70+ engineers with the support of 5 managers.

• Project Manager

  • May 2004 - May 2006

  Bengaluru Area, India As project manager, I was involved in transitioning multiple projects from various parts of the world to Bangalore and working on the call volume, FTE, setting up new teams. Traveled to Australia, Germany and to US for transitioning the support activity from WW regions to HP in Bangalore. Currently managing a team of 22 engineers those provide the worldwide support in 24X7 model for supporting the global customers apart from grooming other project managers, leads. Highlight: Setup the… Show more As project manager, I was involved in transitioning multiple projects from various parts of the world to Bangalore and working on the call volume, FTE, setting up new teams. Traveled to Australia, Germany and to US for transitioning the support activity from WW regions to HP in Bangalore. Currently managing a team of 22 engineers those provide the worldwide support in 24X7 model for supporting the global customers apart from grooming other project managers, leads. Highlight: Setup the worldwide support teams for HP Openview performance management products, OVISTA & OV Radia and OVO SmartPlugins at Bangalore (size of 42 engineers managed by three project managers then).

• Software Analyst

  • Nov 2002 - May 2004

  Bengaluru Area, India I worked for the open view expert center supporting the HP’s performance products such as Glanceplus, Measureware, perfview, reporter, OVPM, OVIS, OVTA, OVO and other related products on HP-UX, Solaris, AIX and all windows platforms. The nature work involves problem analysis, workarounds, bug fixing, code reviews for cpe cases, marketing reviews for product enhancement requests, review of e-care docs and mentoring the new team members. Trained on OVIS at Roseville, USA for one month. As… Show more I worked for the open view expert center supporting the HP’s performance products such as Glanceplus, Measureware, perfview, reporter, OVPM, OVIS, OVTA, OVO and other related products on HP-UX, Solaris, AIX and all windows platforms. The nature work involves problem analysis, workarounds, bug fixing, code reviews for cpe cases, marketing reviews for product enhancement requests, review of e-care docs and mentoring the new team members. Trained on OVIS at Roseville, USA for one month. As the tech lead of the team, this also involves in resource planning, training needs, follow-ups, etc. The job also involves planning and reporting of calls, resource utilization, handling escalations, lab follow-ups. Traveled to US for attending the product training on OVIS and to participate in the lab internship at HP, Roseville.



IBM Global Services

• India
• Consumer Services
• 1 - 100 Employee

• Senior Lead

  • Oct 2000 - Nov 2002

  Bengaluru Area, India I worked for the support team of MQ series product on all PC platforms. Has knowledge on Win NT internals, Microsoft transaction server (MTS) and Microsoft Cluster servers. Won bravo awards for satisfying the customer within four months of time after joining IBM. Has good knowledge on Debugging of the problems at customer end. Provides support for C,C++, Java programs that uses MQ APIs provided by IBM for using the MQ series product.. Received the best performer of the year award for the year… Show more I worked for the support team of MQ series product on all PC platforms. Has knowledge on Win NT internals, Microsoft transaction server (MTS) and Microsoft Cluster servers. Won bravo awards for satisfying the customer within four months of time after joining IBM. Has good knowledge on Debugging of the problems at customer end. Provides support for C,C++, Java programs that uses MQ APIs provided by IBM for using the MQ series product.. Received the best performer of the year award for the year 2001. Has knowledge on various NT utilities. Have mentored people on MQ Series products features and internals. Gained knowledge on UNIX internals and works for supporting the MQ Series product on HP-UX and Solaris also. Has knowledge on win XP internals and features. Has worked on IBM AS/400 for supporting MQ series on it. Show less



Yokogawa

• Japan
• Automation Machinery Manufacturing
• 700 & Above Employee

• Assistant Manager - Computer Software

  • Nov 1992 - Oct 2000

  Bengaluru Area, India



Zenith Software

• United States
• Software Development
• 1 - 100 Employee

• Test Engineer

  • Jun 1990 - Nov 1992

  Bengaluru Area, India



Pallavan Engineering College

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Associate Lecturer - Computer Science

  • Feb 1988 - Jun 1990

  Kanchi, Chennai