P.J. Langan
Customer Success Manager at Sprout Social, Inc.- Claim this Profile
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Bio
Melissa DeLise
Patrick is a true leader with a strong focus on Operational Customer Experience. He is well respected by his teams, peers and leadership because of the experience and knowledge he brings with him. I highly recommend Patrick and feel that he will be an asset to any company he is a part of.
Anthony L. B.
PJ and I worked together for awhile in different groups of the same division. We often consulted on business processes, industry standards, and operational efficiencies. It was always a pleasure working together, I was impressed with his aptitude at marrying operational and service strategies in an outcome focused manner beneficial to both the customer and the business. He earned my respect and that of our team's through his dedication to betterment for peers, vendors and clients. I hope to be able to work together again and gladly recommend him to any organization.
Melissa DeLise
Patrick is a true leader with a strong focus on Operational Customer Experience. He is well respected by his teams, peers and leadership because of the experience and knowledge he brings with him. I highly recommend Patrick and feel that he will be an asset to any company he is a part of.
Anthony L. B.
PJ and I worked together for awhile in different groups of the same division. We often consulted on business processes, industry standards, and operational efficiencies. It was always a pleasure working together, I was impressed with his aptitude at marrying operational and service strategies in an outcome focused manner beneficial to both the customer and the business. He earned my respect and that of our team's through his dedication to betterment for peers, vendors and clients. I hope to be able to work together again and gladly recommend him to any organization.
Melissa DeLise
Patrick is a true leader with a strong focus on Operational Customer Experience. He is well respected by his teams, peers and leadership because of the experience and knowledge he brings with him. I highly recommend Patrick and feel that he will be an asset to any company he is a part of.
Anthony L. B.
PJ and I worked together for awhile in different groups of the same division. We often consulted on business processes, industry standards, and operational efficiencies. It was always a pleasure working together, I was impressed with his aptitude at marrying operational and service strategies in an outcome focused manner beneficial to both the customer and the business. He earned my respect and that of our team's through his dedication to betterment for peers, vendors and clients. I hope to be able to work together again and gladly recommend him to any organization.
Melissa DeLise
Patrick is a true leader with a strong focus on Operational Customer Experience. He is well respected by his teams, peers and leadership because of the experience and knowledge he brings with him. I highly recommend Patrick and feel that he will be an asset to any company he is a part of.
Anthony L. B.
PJ and I worked together for awhile in different groups of the same division. We often consulted on business processes, industry standards, and operational efficiencies. It was always a pleasure working together, I was impressed with his aptitude at marrying operational and service strategies in an outcome focused manner beneficial to both the customer and the business. He earned my respect and that of our team's through his dedication to betterment for peers, vendors and clients. I hope to be able to work together again and gladly recommend him to any organization.
Credentials
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Challenger Fundamentals - Core Sales Skills
ChallengerApr, 2023- Nov, 2024
Experience
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Sprout Social, Inc.
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United States
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Software Development
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700 & Above Employee
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Customer Success Manager
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May 2022 - Present
Lifecycle management of an individual book of business; including quota attainment for the churn, adoption, and growth of each brand within my book • Strategic business advisor for partner brands by hosting mutual success planning sessions, adoption & implementation guidance, EBR's, and renewal provisioning • Consistent execution of product demo’s & training in a consultative manner connected to customer business values which increases adoption and retention rates as well as sophistication, which seeds plan & product growth Show less
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Carggo
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United States
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Truck Transportation
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1 - 100 Employee
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Manager of Customer Experience
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Sep 2017 - Jun 2021
Mentored entry and mid-level coworkers on the sales, service, and operations teams. Managed the processes and practices related to the experience and growth of vendors and clients. Lead the customer success activities associated with our SaaS transportation platform. • Conducted onboarding of vendors & customers on our SaaS platform • Consulted externally on how to best leverage our software/services • Successfully executed multiple customer operations projects Mentored entry and mid-level coworkers on the sales, service, and operations teams. Managed the processes and practices related to the experience and growth of vendors and clients. Lead the customer success activities associated with our SaaS transportation platform. • Conducted onboarding of vendors & customers on our SaaS platform • Consulted externally on how to best leverage our software/services • Successfully executed multiple customer operations projects
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Quad
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United States
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Advertising Services
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700 & Above Employee
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Customer Service Lead
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Mar 2006 - Aug 2017
Progression of responsibilities across the print and logistics divisions including Key Account Management, Training, Onboarding, Continuous Improvement, and Management. • Contributed as a leader in the growth of QuadExpress 30% YoY • Co-designed CRM software that enabled effective scaling of the business • Managed Fortune Enterprise thru SMB clients with a 98% retention rate Progression of responsibilities across the print and logistics divisions including Key Account Management, Training, Onboarding, Continuous Improvement, and Management. • Contributed as a leader in the growth of QuadExpress 30% YoY • Co-designed CRM software that enabled effective scaling of the business • Managed Fortune Enterprise thru SMB clients with a 98% retention rate
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Assistant Manager / Account Executive
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Jan 2004 - Feb 2006
• Assisted in the hiring, training, and development of Account Executives • Averaged $12 million per year prospecting, selling, and closing mortgage loans • Assisted in the hiring, training, and development of Account Executives • Averaged $12 million per year prospecting, selling, and closing mortgage loans
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Loan Officer
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Sep 2000 - Dec 2003
• Averaged $10 million per year prospecting, selling, and closing mortgage loans • Averaged $10 million per year prospecting, selling, and closing mortgage loans
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Education
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1997 - 2000
Illinois State University
BS - Education, History -
1995 - 1997
St. Ambrose University
Community
